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Truist Senior Commercial Lines Account Manager in Alpharetta, Georgia

Req ID: R0043884

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Support Personal Lines producer by servicing existing clients and selling new and additional policies to existing and new clients. Be knowledgeable in Property and Casualty coverages, carrier guidelines, underwriting, legislative changes, and maintain relationships with clients and carrier representatives. Exercise independent decisions relating to client analysis of coverage, recommending coverage needs, as appropriate.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1.Build and maintain key client and carrier relationships by phone, email and in person.

2.Assist assigned clients and staff with service questions related to administration, billing, claims issues and problem solving, upon request.

3.Continually seek cross-sell opportunities and suggest new lines of coverage.

4.Work with producer to monitor and manage the renewal process for assigned clients. Provide analysis and recommendation of coverage to clients.

5.Meet with clients and/or producers to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options. Negotiate terms and pricing with carriers based on overall risk.

6.Prepare marketing information or provide required information to Client Center marketing person. Once marketing options have been prepared, present the options to the client, as requested.

7.Formulate a plan with producer to conduct account management visits with assigned clients to review renewal decisions and address any issues.

8.Provide administrative support on other tasks, such as assigned special projects and development of new ideas/services, as requested. Make recommendations, as necessary, to meet a need, correct a problem or provide additional service.

9.Coordinate Salesforce review and documentation.

10.Proficient in the Agency Management System, specifically to update policies that are written or renewed, log activities to document client meetings, carrier follow-up, service issues, establish follow-up date and daily manage follow up in Agency Management System. Also, understand how to use the system to acquire information to assist clients.

11.Attend seminars, classes and carrier meetings to keep abreast of new products available for clients and acquire expertise in legislative changes, as opportunities occur.

  1. Mentor Account Managers I, II and Customer Service Representatives, if applicable.

Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.Bachelor’s degree or equivalent education and related training

2.Five years of experience in the Property and Casualty business, or equivalent experience

3.State-issued license

4.Ability and experience working with large complex retail accounts

5.Good written and verbal communication skills

6.Good problem-solving skills

7.Good organizational skills

8.Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

9.Ability to travel, occasionally overnight

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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