Truist Merchant Corporate Account Manager in Annapolis, Maryland
Req ID: R0030121
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Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)
Please review the following job description:
Provide technical and operational support for corporate sales channels for all strategic, government merchant account relationships. Act as the client advocate and is responsible to maximize customer satisfaction and profitability for assigned corporate portfolio.
preference for Annapolis, MD or Baltimore, MD telecommuter Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Serve as the primary support contact for MSCs, District Sales Managers (DSMs) and Community Bank relationship managers for ongoing support including (e.g. product knowledge on new and existing products and services, pricing requests, Request for Funding Proposal (RFP) support, account maintenance, client implementations). 2. Responsible for all pricing decisions based on the limits established by management and directly accountable for the profitability of those decisions. 3. Provide client support for any operational projects or product releases/enhancements that may impact new or existing clients. Involvement may include client communication, outbound call support, conversion support or selling new products to existing clients. 4. Develop and maintain a comprehensive knowledge of all applicable point-of-sale hardware and software solutions, third-party Value Added Reseller (VAR)/Independent Software Vendor (ISV) applications, payment gateway solutions, connectivity options and all other payment-related applications. 5. Develop and maintain a comprehensive knowledge of all current and future payment processing products and services (e.g. check services, gift/loyalty card programs, pre-paid, wireless applications, mobile, tablet solutions). 6. Recognize new product or pricing trends within the industry and recommend new ideas or processes that will increase BB&T’s competitive advantage in the marketplace. 7. Develop and maintain comprehensive knowledge of payment network rules and operating regulations. Work with prospects and existing clients to ensure compliance with payment network rules and operating regulations. 8. Provide support for internal clients (e.g. MSCs, Community Bank) on the functionality of the various point-of-sale systems and reporting software available to clients. 9. Stay abreast of technological advancements in the acquiring industry to better serve the needs of the Bank’s internal and external clients. 10. Serve as a liaison between Merchant Services’ vendor relationships and internal clients. This includes scheduling conference calls, researching vendor issues, determining the best solution for the external client and providing training on use of the software or service. 11. Serve as primary point-of-contact for key account relationships (e.g. high-volume and high-spend merchant clients and those clients assigned to them by MSCs, DSMs, or Relationship Managers). Include conference calls to sell additional services or providing training on existing services. Serve as the single point-of-contact for these clients. Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor’s degree in Business Management, Accounting, Finance, Computer Science or a related field, or equivalent education and related experience 2. Five years of experience in payments industry 3. Display a high-level of ownership and superior work ethic 4. Excellent interpersonal and communication skills 5. Thorough understanding of various computer hardware and software applications 6. Strong technical comprehension skills 7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products 8. Ability to travel, occasionally overnight
Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.
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