Truist ATM Monitoring Systems Process Manager - location flexible in Atlanta, Georgia
Req ID: R0043545
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Regular or Temporary:
Language Fluency: English (Required)
1st shift (United States of America)
Please review the following job description:
Responsible for ownership and management of a critical function with a moderate to high level of complexity and risk, and a limited scope within a purpose driven ATM Channel Operations sub-group or Team. Fosters relationship building by using excellent communication skills, interpersonal skills and exhibiting the flexibility/adaptability to work within a matrix mgmt. environment without direct reports.
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Responsible for planning, organization, leadership, and risk mitigation of an assigned critical function as delegated by the ATM Channel Operations Senior Manager or Operations Manager w/Staff
Accomplishes critical function objectives within schedule deadlines through influencing and interactions with process stakeholders, ensuring effective coordination occurs between teammates, stakeholders, and third party vendor partners
Makes decisions within assigned critical function regarding business rules, workflow, preparation of procedures, and timely delivery of services and oversees the quality of delivery striving to exceed standards
Informs and influences ATM Channel strategy with fleet performance optimization and technology/tool enhancement requests
Subject matter expertise and management of assigned critical function including ATM monitoring applications, third party contract and SLA performance adherence, ATM Channel process performance data analytics, and asset management toolsets and databases
Manage assigned critical function activities adhering to principles of Lean thinking and process simplification
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma/GED or equivalent work experience. 3 years' experience in a related field of banking operations or retail/commercial banking
Attention to detail and solid project management, research, or specialized technical skillsets .
Ability to comprehend, analyze, and interpret moderately complex business situations.
Strong collaboration, persuasion, negotiating and relationship building skills with demonstrated ability to create and execute action plans
Ability to motivate peers, subordinates, and third party vendor partner groups to take desired action.
College degree with a focus on business, logistics, or engineering
3 years of back office financial services industry, business process analytics, or technology project management experience
Specific certification in the area of process improvement, change management, hardware asset mgmt.
Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.
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