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Truist Business Information Lead Consultant - ServiceNow ITBM in Atlanta, Georgia

Req ID: R0044864

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for solution design, software development, testing, and system administration of the ServiceNow ITBM module.

Candidates in this role will have 4+ years of ServiceNow experience and 1 or more certifications. Experienced with functional software design, planning data migrations and integrations, and security best practices. They will act as a technical expert and will be designing and implementing new features while improving quality of technical products and applications.


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Applies deep subject-matter or functional expertise and industry solution knowledge to research, analyze, design, and/or maintain data sources in information systems in support of projects, information needs, and changing requirements.

  2. Performs analysis, validation and interpretation of reporting outputs. Recommends business actions to business leaders based on interpreted findings of the analyzed business reports.

  3. Executes data and report validations to support ongoing quality assurance processes.

  4. Develops business requirements for new reporting capabilities.

  5. Accountable for on-time and budget delivery of the portfolio initiatives in collaboration with business and technology partners.

  6. Applies in-depth knowledge within own professional discipline and a foundational understanding of concepts and principles of other related professional disciplines. Applies knowledge of best practices derived from experience and external networking to solve a range of complex technical and operational problems.

  7. Takes a new perspective on existing solutions to solve complex problems. Exercises judgment based on the analysis of multiple sources of information. Explains and interprets complex, difficult, or sensitive information.

  8. Leads small projects with manageable risks and resource requirements; plays significant roles in larger, more complex initiatives. Impacts a range of client, operational, project or service activities within own team and other related teams.

  9. Oversee workflow, solve problems, coach, mentor, assist with interview and performance input. May supervise contractor-only teams or work efforts.


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Bachelor's degree and seven to ten years of related experience or an equivalent combination of education and experience.

  2. In-depth knowledge of principles, practices, theories, and/or methodologies associated with the professional discipline (e.g., information technology, project management, finance, risk management, etc.).

  3. Understands foundational concepts of other related professional disciplines. Experience managing small projects.

  4. Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders. Ability to provide direction and mentor less experienced teammates.

Preferred Qualifications:

  1. Master's degree or MBA and ten years of related experience.

  2. Banking or financial services experience



Constantly (More than 50% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.


Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.


Minimal and up to 10%

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

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