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Truist Claims Account Executive - Insurance in Atlanta, Georgia

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Support Clients and Producers by servicing clients enterprise-wide. Expected to manage and deliver assigned complex claim and coverage evaluations on all insurance lines. Deliver value added claim consulting services to clients and involvement with new sales opportunities.

*Hybrid schedule - Working in the office 3 days/week.*


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Develop, foster strategic client relationships, understanding client's business sufficiently to provide studies and recommendations focused on specific client needs, ensuring accuracy, timeliness of client-related communications.

  2. Handle all claims within the upper and Jumbo segments with little direct supervision.

  3. Enhance McGriff Insurance Services Inc.'s relations with key customers; and assist in the direction of carrier-provided claim adjusting services.

  4. Confirm coverage and accurately manage claims to positive outcomes for assigned clients.

  5. Ability to develop and produce coherent and comprehensive written responses to reservation of rights letters and coverage denials.

  6. Provide educational presentations to both internal and external clients on various policies, coverages, risk management issues and emerging risk.

  7. Aide Claim Manager as a resource by mentoring and developing internal consultants.

  8. Conduct studies for clients in areas such as: (select as appropriate to the position) Cost of Risk Containment and Claim Mitigation.

  9. Communicate effectively with clients and service team, so as to maintain highest level of client satisfaction with McGriff.

  10. Participate in the development and review of service plans.

  11. Identify, pursue appropriate business development opportunities with new and existing clients.

  12. Maintain knowledge of insurance/risk management-related technical developments and claim trends, ensuring that client studies reflect best current thinking.

  13. Support sales and service marketing efforts related to account renewals and new business opportunities.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Bachelor's degree or equivalent work experience

  2. Ten years of experience in a claim adjusters role or broker claim consulting role

  3. Insurance Adjuster's License and licensed in accordance with local requirements

  4. Multi-line claim experience

  5. In-depth understanding of claim best practices and able to read and interpret complicated policies and insurance contract

  6. Understand and apply computer and communications technology applicable to the position

  7. Superior writing skills to convey and explain complex issues and ideas

  8. Excellent deductive reasoning skills and problem solving ability

Preferred Qualifications:

  1. Experience in insurance carrier underwriting

  2. Continuing Education and professional associations to stay abreast of insurance claims matters

  3. Prior brokerage experience

  4. Associate in Risk Management (ARM) or Associate in Claims (AIC) designation

General Description of Available Benefits for Eligible Employees of TIH:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance Holdings, LP (TIH) offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment and tax-preferred savings accounts, along with other voluntary benefits. All regularly scheduled teammates (not temporary or contingent workers), regardless of the number of scheduled hours, can contribute to a 401(k) savings plan and you become eligible for Company matching contributions after one year of service and attainment of age 21. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH’s generous benefit plans, please visit our Benefits site (

. Eligible employees may have the opportunity to participate in a deferred compensation plan and/or have an ownership interest in TIH in the form of profits interest or capital interest. As you advance through the hiring process, you will learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

This position is part of TIH.

Truist Financial Corporation has completed the sale of Truist Insurance Holdings (TIH). As a result, TIH is a separate company from Truist Bank as of May 6, 2024. Refer to the news release (

for details.

TIH Insurance Holdings, LP (TIH) supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. TIH is a Drug Free Workplace.

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