Truist Client Service Manager in Atlanta, Georgia
Req ID: R0071356
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Regular or Temporary:
Language Fluency: English (Required)
1st shift (United States of America)
Please review the following job description:
Supervise and direct team of insurance service professionals within designated area of responsibility. Drive success within the team through monitoring performance and productivity, coaching and mentoring teammates, and problem solving.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Serve as subject matter expert for questions and issues related to assigned area.
Manage team members, including coaching, monitoring, setting goals, completing evaluations, enforcing accountability, and developing strengths to lead to success.
Build and maintain relationships across internal business units and third party partners.
Identify team challenges, provide support, and follow through to resolution.
Serve as "working supervisor," including completion of duties similar to those of direct reports to accomplish the goals of the team.
Lead and participate in project groups.
Identify and recommend techniques and practices to improve operational efficiencies.
Remain abreast of current trends in insurance in order to support creation of an evolving and future-focused delivery of service.
Generate and analyze reports and take appropriate action.
Provide support to department manager and/or senior leadership as needed.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree or equivalent education, training and work-related experience
Seven years of experience in insurance industry
Insurance P&C license
Highly effective written and verbal communication and facilitation skills
Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Knowledge of insurance-specific systems and applications
Industry designation such as Certified Insurance Counselor (CIC), Chartered Property & Casualty Underwriter (CPCU) and Certified Insurance Services Representative (CISR)
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)