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Truist Community Heroes Segment & Cohort Lead in Atlanta, Georgia

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Truist is on a mission to be a different kind of bank, a bank that starts with Care. As such, we have embarked upon a new client strategy, Community Heroes, to deliver distinctive solutions and experiences for those who care for our communities, while also delivering business performance results for our stakeholders.

This role will drive business growth by orchestrating the ideation, design, and delivery of existing and enhanced offerings across multiple client segments in cross-functional partnership with various partners (e.g., marketing, product, channel, technology, enablement, and other key stakeholders across the bank). As part of a broader team, this senior level role will help shape the overall vision for Community Heroes and our consumer segment.

What you bring to Truist:

• Intellectual curiosity and interest in better understanding a complex industry including the product and experience ecosystems.

• Enterprise-wide experience effectively managing multiple strategies in a fast paced and agile work environment.

• Ability to effectively influence and build consensus across teams.

• Demonstrate a high level of core leadership competencies, including experience working with cross-functional teams with a resource mix of managers, employees, matrixed teams, virtual teams and third parties.

• Subject Matter Expert with Technical Consulting Skills: Hypothesis-driven problem solving, market research, data analysis, story-telling and written communications, MS PowerPoint / Excel, and executive presentation skills.


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Develops and delivers go-to-market strategies to support Community Heroes.

  2. Ensures strategies are aligned with and embedded into broader Consumer and Corporate strategy.

  3. Successfully navigates a matrix organization with cross-functional partnerships e.g., experiential design, marketing, product, channel, technology, and enablement.

  4. Drives a culture of collaboration, innovation, and positive influence on the decision-making process.

  5. Provides thoughtful research, analysis and recommendations for growth or performance improvement strategy projects.

  6. Ownership of key strategic initiatives including direct and indirect project management.

  7. Proactively communicates with key stakeholders and senior leaders, providing clear guidance on strategy timeline, and partners required investments to enable expected results.

  8. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Strong academic credentials – college degree (MBA preferred)

  2. Ten years of experience, or equivalent experience and related training

  3. Distinctive communication skills (written and verbal communication)

  4. Background in consumer financial services / banking

  5. Problem-solving skills, ability to distil insights from large datasets, strong analytical, communication skills

Preferred Qualifications:

  1. Experience in strategy consulting / strategic planning roles

  2. Deep knowledge of financial services industry including consumer / small business / direct banking – strongly preferred

  3. Proven ability to collaborate across organizational siloes

  4. Ability to lead by influence

  5. Excellent interpersonal skills, ability to engage with stakeholders at all levels in an organization

  6. Advanced proficiency with MS Office tools: PowerPoint, Excel, Word

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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