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Job Information

Truist Employee Benefits Account Service Representative in Atlanta, Georgia

Req ID: R0044693

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Provide superior customer service to medium and large commercial accounts.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Handle all daily servicing needs of the client including, but not limited to:

  1. Account Service
  • Handles requests from clients and carriers for policy changes, certificates, invoicing, underwriting information.

  • Establish and maintain a good business relationship with both clients and company personnel; work with Producer and Marketing Account Executive to resolve any issues.

  1. Marketing
  • Obtain new/renewal information from the clients and carriers

  • Assist in preparation and review of applications for submission to carriers

  1. Administrative
  • Prepare and issue binders, certificates, invoices, etc. on new and renewal business.
  1. Accounting
  • Prepare premium finance contracts.

  • Document direct bills.

  • Prepare spreadsheets.

  • Handle accounting discrepancies.

Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Considerable technical expertise and knowledge of all commercial lines of insurance and experience servicing medium to large commercial accounts

  2. Organized, detail oriented, persuasive and quality focused

  3. Strong client relation skills

  4. Excellent communication skills, verbal and written

  5. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

  6. Ability to travel, occasionally overnight

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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