Truist Mortgage Processing Manager in Atlanta, Georgia
Req ID: R0028828
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Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)
Please review the following job description:
Responsible for the day-to-day supervision of a team of Mortgage Processors. Job includes insuring proper workflow and business processes are understood and followed. Primary responsibilities include insuring client satisfaction. Other responsibilities include organizing, analyzing, compiling, interpreting and reporting data to improve operating procedures and/or related systems. Administers policies and procedures for mortgage loan processing to ensure SLA’s are met, as well as compliance with various regulatory, investor, governmental or corporate requirements. Interviews, hires, trains, mentors, and evaluates personnel. Coordinates work flow for assigned teammates, sets workflow deadlines and ensures proper procedures are followed. Serves as a liaison with sales, and operational managers to insure smooth file flow and client satisfaction. Monitors processing or closing teammates for adherence to internal and external client touch points and communication matrix; serves as first escalation point for client service issues. Provide superior service to our client base as well as our internal staff. Minimum Qualifications:
7+ years of experience in a bank or mortgage operations environment and 5+ years ofsupervisory/managementexperience. Incumbent manages a small to medium size operations area. Preferred Qualifications:
Experience processing, underwriting, or closing all mortgage loan types including Government, MI, and/or Construction loans. Processing Supervisory experience strongly preferred. Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.
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