Truist Processing Manager in Atlanta, Georgia
Req ID: R0032436
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Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)
Please review the following job description:
Position is responsible for leading the overall Processing function for the entire campus, including direct management of processing supervisors. Responsible for regularly interacting with all levels of the Divisional Sales Leadership team. Ensures processing teammates maintain an excellent working relationship with sales, underwriting and closing teams to deliver a seamless experience to mortgage clients. Interacts with clients when necessary. Ensures adherence to process. Serves as a member of Retail Division’s Processing Leadership with responsibility for identifying and implementing process improvements and spearheading process improvement initiatives. Ensures the overall effectiveness, efficiency and productivity of a team of processing supervisors. Additional responsibilities include organizing, analyzing, compiling, interpreting and reporting data to ensure compliance with policies and procedures. Partners with sales and other internal partners to insure smooth file flow and overall client satisfaction. Interviews, hires, motivates, trains, mentors and evaluates teammates. Evaluates the effectiveness of the work flow for assigned teammates, sets workflow deadlines and ensures proper procedures are followed. Monitors supervisors for adherence to internal and external client touch points and communication matrix; serves as an escalation point for client service issues.
Minimum Requirements:Minimum of 5 years of Processing Management, or equivalent relevant experience. Skilled in cross functional collaboration, problem solving and conflict resolution. In depth knowledge of credit policy, mortgage products, loan documentation, compliance/related laws, other real estate industry terminology and practices.
Incumbent would manage 5 or more direct reports. Preferred Requirements:
College degree in Finance or Business Admin. Strong background knowledge of mortgage lending. Understanding of FHA, VA and Bond guidelines. Strong experience in client facing role (i.e. call center etc.) Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.
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