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Truist Speech Analytics Manager in Atlanta, Georgia

Req ID: R0030139

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information.Need Help?

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Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

Please review the following job description:

The Speech Analytics Manager is responsible for the Speech Analytics tool including, but not limited to, analysis and reporting, query building, and partnering with various functions across the enterprise on ongoing feedback and application of the tool.

Partners with business leaders to align business strategy, information reporting, and information delivery. Applies subject-matter or functional expertise and industry solution knowledge. Researches, analyzes, designs, and/or maintains data sources in information systems in support of projects, information needs, and changing requirements. Performs analysis, validation and interpretation of reporting outputs. Recommends business actions to business leaders based on interpreted findings of the analyzed business reports. Executes data and report validations to support ongoing quality assurance processes. Develops business requirements for new reporting capabilities. Typically accountable for on-time and budget delivery of the portfolio initiatives in collaboration with business and technology partners. The Speech Analytics Manager is responsible for the Speech Analytics tool including, but not limited to, analysis and reporting, query building, and partnering with various functions across the enterprise on ongoing feedback and application of the tool.

The position requires a professional with a broad, well-rounded set of skills, a high level of energy, enthusiasm to learn, willingness to take on new responsibilities and a demonstrated ability to thrive in a fast-paced, time-sensitive environment.

While this position has no direct people management responsibilities, it does require the ability to influence and collaborate with business partners both within and external to the Omni Team to meet business objectives. Basic Requirements:

* Bachelor's degree or equivalent work experience in a relevant field

* 5 years work experience in the industry, working with specific analytics tools relative to the work area, including MS Office and industry-specific software/systems

* Complex, in-depth understanding of the business unit's functioning

* Demonstrated ability to synthesize and draw conclusions from variant information sources

* Demonstrated excellence in analysis, leadership, change management, project management, negotiation, persuasion, directing others, and communication Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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