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Job Information

Truist Claims Assistant - P&C in Birmingham, Alabama

Req ID: R0049573

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

To assist Claims Service Reps in the handling of reporting, negotiating and settlement of a claim.


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Assist in obtaining specific information regarding loss/claim and report to proper carriers as necessary.

  2. Assist Claims Rep in verifying facts and coverage, and document files. Help in the evaluating of policy clauses and determine coverage.

  3. Advise customers what processes are necessary for claims settlement. Respond to customers regarding claims status.

  4. Assist producers with claim status and special projects.

  5. Respond to company request for policy information as necessary for claims settlements.

  6. Maintain own follow-up system in claims inquiry menu for use in periodic status checks on open claims.

Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Proficiency in Microsoft Excel

  2. Strong organizational skills, ability to multi-task and attention to detail

  3. Knowledge of accounting principals and terminology

  4. Strong client relation skills and a sense of urgency

  5. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

  6. Ability to travel, occasionally overnight

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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