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Truist Accommodations-HRSS Consultant in Charlotte, North Carolina

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This position is a hybrid position, sitting on site 3 days a week, in Charlotte or Winston Salem

Provide a high level of service and consultation for area of discipline to include general administration, comprehensive case management and program compliance in area of discipline, including, but not limited to, accommodations, benefits, leave of absence, time off, background screening, immigration, official title management, payroll, reductions-in-force, tuition assistance, and unemployment. Responsible for supporting the end to end process of cases within discipline.


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Serve as a respected resource in area of discipline, while coordinating the administrative aspects of cases and claims. Respond to inquiries and cases to closure within area of discipline and escalate when necessary, while focusing on the teammate experience.

  2. Provide personalized and exceptional customer service to internal and external applicants, teammates, managers and recruiters by building rapport and providing timely solutions and/or alternatives. Provide a high level of service and consultation for discipline, including, but not limited to, case strategy, status updates, liaison with legal counsel and vendor.

  3. Support the delivery and execution of assigned HR shared services program(s), while focusing on the teammate experience. Maintain close working relationships with benefits, compensation, payroll, and talent acquisition to ensure collaboration on the end-to-end processes for all programs.

  4. Follow proper procedures and controls, including compliance to regulations and laws to protect both our teammates and Truist from any unnecessary risk. All policies and procedures that support an area of discipline should include optimal training and process-level documentation that support the compliance risk governance framework.

  5. Provide support to HR partners and Truist leaders regarding the employment policy for each area of disciple. Approve and/or deny cases based on area of discipline per laws and regulations.

  6. Respond to changing priorities and meet deadlines, demonstrate sound judgment when responding to requests for data and/or sharing of data and information, and interact effectively with internal and external parties.

  7. Support HR managers with compliance efforts related to third party vendors. Serve as vendor escalation point for vendor issues and risks for HR teammates.

  8. Respond to changing priorities to meet deadlines, demonstrate sound judgment when responding to requests for data and/or sharing of data and handling confidential, non-public or otherwise restricted information with integrity.

  9. Adhere to the record retention process mandated by the organization and other regulatory agencies for each discipline.


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Bachelor's degree or equivalent work experience.

  2. Three years of experience in area of discipline.

  3. Proven ability to handle confidential, non-public or otherwise restricted information with integrity.

  4. Ability to collaborate and partner effectively with multiple stakeholders across the organization.

  5. The ability to interact in a consultative manner with internal and external candidates, hiring managers, HR professionals, legal and vendors.

  6. Proficient in basic computer applications, such as Microsoft Office suite, SharePoint, and Excel.

  7. Proficiency in conflict resolution and problem-solving techniques

  8. Strong communication skills, including active listening and effective presentation skills.

  9. Strong analytical skills.

Preferred Qualifications:

  1. Discipline specific certification

  2. Experience with Workday

  3. Experience with Salesforce or ServiceNow

  4. Human Resources education, knowledge or experience

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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