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Truist Application Support Engineer in Charlotte, North Carolina

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. We are hiring an Application Support Engineer to build and grow the Insurance Technology Support Services at Truist to assist with the design, coding, configuration, testing, debugging, and documentation of new or modified software applications that meet business requirements and enterprise performance and architecture standards.

HYBRID role: 3 days in office/ 2 days at home


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Create technical designs and implement in-house and/or vendor solutions into less complex environments.

  • Provide application support (Hands on) including complex problem research, analysis, resolution, and on-call support.

  • Contribute to the development and maintenance of solutions and participants in various phases of the development life cycle.

  • Analyze basic information and make decisions within guidelines to solve problems and gain practical skills.

  • Participate in the maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing.

  • Analyze, debug, and fix batch job failures. Communicate job restart instructions to the Technology Command Center (TCC).

  • Provide ServiceNow problem tickets, with detailed analysis to the delivery team to have them apply code fixes as necessary. Track and monitor ServiceNow Tickets

  • Work on multiple highly visible, business critical Application support and initiatives simultaneously.

  • Perform production releases for new features and bug fixes.


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. High School diploma or GED Knowledge of programming software applications with up to four years of experience

  2. Foundational knowledge of business concepts and terms

  3. Effective verbal and written communication skills for the purpose of providing basic information about technical designs and system requirements

Preferred Qualifications:

  • Bachelor’s degree and two to four years of work experience in IT Knowledge of specific applications, systems, or business segments Banking or financial services experience

  • Solid knowledge of relational database design and development (i.e. SQL)

  • Solid knowledge of relational database design and development (SQL, stored procedures, data modeling)

  • Proven ability to write comprehensive unit and integration tests

  • Work on multiple highly visible, business critical Application support and initiatives simultaneously.

  • Experience with cloud technologies, such as AWS, Azure, or GCP

  • Experience using web servers, application containers, caching technologies

  • Knowledge and/or experience in software development technologies – C# .NET, MVC, Angular, API Management, SSIS, SSRS, WPF, WCF services.

  • Microsoft Azure Certification is a plus

  • Strong knowledge of MS Office productivity tools.

  • Proven ability to conduct research into software issues and products as required

  • Proven analytical and problem-solving abilities

  • Excellent communication skills in English, both verbal and written



Constantly (More than 50% of the time)


Frequently (25% - 50% of the time)


Frequently (25% - 50% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.


Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.


Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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