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Truist CCB Learning and Change Management Strategist in Charlotte, North Carolina

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Maintain learning, change management and communication strategies to effectively disseminate resources, information and training materials to the Commercial Community Bank division. Support management of a central repository of resources to ensure materials are readily available to teammates for easy consumption. Support delivery of Leadership Development Program for CCB.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

List the major responsibilities generally associated with the role (5-7 major responsibilities with no more than 10) that an incumbent in this job is expected to accomplish. Please use numbers to separate each distinct responsibility.

Support communication of strategies, best practices, operating procedures, and other information for the Commercial Community Bank, specifically those driving better execution of the Commercial Community Bank Strategic Advisory Approach and improved performance results.

Execute communication plan that aligns top strategies and initiatives with existing communication channels such as SharePoint sites, CCB Newsletter, leadership meetings, etc.

Support maintenance of all Commercial Community Bank “central” sites on both the Truist intranet and SharePoint, which serve as the Community Bank’s primary communication channel. Continuously enhance to improve the teammate experience and improve effectiveness of consumption.

Execute Commercial Community Bank teammate onboarding and continuing education in partnership with Truist Learning

Maintain CCB change management calendar, make recommendations on change impact phasing and timing in partnership with senior leaders and cross-line of business partners. Support development of change management content.

Partner with Truist Learning to support delivery of best in class early talent development program

Support teammate engagement change efforts – support change champion group consisting of diverse array of teammates throughout Commercial Community Bank to solicit feedback and deliver upcoming change efforts and initiatives

Aid in the facilitation of CCB leadership, role specific, and industry specialty meetings / calls to drive consistency in audience, execution of meeting and distribution of meeting and materials from a centralized mailbox

Support special projects and assignments to enable the Commercial Community Bank in reaching their strategic objectives, supporting our regional teammates, and ensuring top down requests are executed. This would include, but not be limited to, support of the Community Advisory Board program.


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree in a business-related field, or equivalent education and related training

Seven years of banking experience, with emphasis in sales and leadership

Strong leadership and management skills

Exceptional verbal and written communication skills

Knowledge of bank operations/systems and compliance/regulatory issues

Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Ability to travel, occasionally overnight

Preferred Qualifications:

Master’s degree in a business-related field and/or graduate of outside banking management school

Graduate of the Truist’s Leadership Development Program

Demonstrated proficiency in advanced computer skills, such as SharePoint

Experience in technology-based, multi-project work environment

Experience and training in public speaking and group facilitation

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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