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Truist CCB Lending Process Manager II in Charlotte, North Carolina

Req ID: R0068998

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:


The Commercial Community Bank Lending Process Manager II is driving the end-to-end lending process of the Commercial Community Bank in partnership with Bankers on their Centralized Lending Unit Portfolio. These responsibilities include, but are not limited to, new deal review and advising and redirecting prior to submission to the Centralized Lending Unit, preliminary review of clients’ submitted financial statements for new requests and annual renewals, ensuring Centralized Lending Unit loan package submission accuracy and completeness, following loan packages through the Centralized Lending Unit to facilitate an efficient process and positive client experience, client engagement, and post approval engagement with the client and Commercial Fulfillment/ Complex Commercial Lending. Additionally, the Lending Process Manager II will provide Centralized Lending Unit process guidance for bankers as it relates to their Centralized Lending Unit portfolio and mentor Lending Process Manager Is as assigned by their manager or as appropriate.

Advise bankers on potential deal structures (policy and guidelines alignment). Required to remain current on policy, guidelines, and procedures as they evolve. Work closely with the banker to ensure a clear understanding of the borrower’s needs to advise on policy and guidelines. Develop subject matter expertise within the space. Own the submission of the loan opportunity to the Centralized Lending Unit including the Salesforce set up and ensuring all appropriate financials and documentation needed for the request is complete and accurate with the expectation of limited to no pended opportunities. Own mitigation of any process issues that may arise during submission and pre-approval phase in partnership with bankers. Clearly communicate resolution of issues in submission process. Monitor the end-to-end process of each request as it moves through the Centralized Lending Unit and Commercial Fulfillment/Complex Commercial Lending. Critical deal team member in all communication with the banker and the Centralized Lending Unit to ensure the opportunity continues to flow through the end-to-end process. The Lending Process Manager is the critical point internally to ensure the request does not have an extended response time to the client. Review maturity reports with collaboration from the Centralized Lending Unit to address renewals in advance of their maturity, providing a strong client experience and proper risk management. Lending Process Manager may engage clients to navigate the collection all pertinent information needed for Centralized Lending Unit submission. Engage with clients and prospects as appropriate through the entire lending process in adherence to Truist’s vision of a strong and enhanced client experience. Order the appraisal, environmental and flood documentation in partnership with the Commercial Client Specialist. This teammate is a key partner in the pre-closing phase managing through all required documentation. Obtain required documentation required for closing including, but not limited to, proof of insurance, entity legal documentation, etc. in partnership with the Commercial Client Specialist. Review prepared loan documents against the approved credit package prior to execution by the client. Advise bankers with minimal Truist process and systems experience on Centralized Lending Unit credit process and engagement. Manage a larger pipeline workload and/or handle more opportunities with more complex credit requests or borrower structures. Mentor junior Lending Process Managers and provide guidance and general training as appropriate or requested by manager. Support the sales process and portfolio growth through recognition of referral opportunities using internal resources and data. Partner with bankers in bringing attention to any potential client needs recognized through client contact or financial statement review.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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