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Truist Digital & Care Center Banking Strategist in Charlotte, North Carolina

Req ID: R0073140

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

In Truist Digital & Care Center Banking, we partner with business, design and technology teams across the enterprise to deliver the platform capabilities and experiences that create value for our clients, teammates & shareholders. Within DCCB, the Strategy & Performance Optimization team is charged with defining the target state vision for digital and contact center channels and monitoring our progress toward those objectives. Reporting to the Enterprise Channel Strategy Lead, the DCCB Strategist plays a key role in developing and activating strategies for delivering valuable and innovative client experiences. Additionally, this role serves the organization by analyzing opportunities; providing thought-leadership, market insights & competitive intelligence; and developing executive presentations for internal and external audiences.


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Partner with senior business leaders to understand business strategy and work in cross-functional teams to drive successful strategic outcomes.

  2. Lead analysis of business and user needs, requirements documentation, performance measurement, and the interpretation of results for both internal and external stakeholders.

  3. Lead analysis effort to gather, formulate, define, and design solutions to the most complex business problems.

  4. Analyze, design, and maintain data sources in information systems in support of projects, information needs, and changing requirements.

  5. Measure client interaction in order to improve client experience, digital adoption, and marketing segmentation using various analytics tools

  6. Apply subject-matter expertise, industry knowledge, and technical understanding to recommend actions to business leaders.

  7. Act as team leader for projects with moderate budgets or of short-to-intermediate duration.


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Bachelor’s degree in Computer Science, Business, Mathematics, or Information Technology-related field, or equivalent education and related training

  2. Five to ten years of experience in digital product management, consulting, analysis and experience design

  3. Excellent verbal and written communication skills

  4. Exceptional analytical and creative problem-solving skills - ability to generate actionable insight and recommendations from complex analytics and large datasets

  5. Ability to work independently or as a member of a team

  6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

  7. Ability to travel, occasionally overnight

  8. Proficiency in analytic tools such as Tableau, SQL, R, or Python

Preferred Qualifications:

  1. Master’s degree in Computer Science, Business Administration, or Statistics.

  2. Previous experience in commercial, wholesale, or consumer banking, and/or contact center management

  3. Understanding and implementation experience with enterprise digital marketing optimization and analytics tools (e.g. Adobe Marketing Cloud Platform, Adobe Analytics, Adobe Audience Manager (DMP))

  4. Working knowledge of analytical toolsets such as SAS (Enterprise Guide & Miner), R Studio, Python, Data warehousing


Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.


Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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