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Truist Enterprise Fraud Management Operational Excellence in Charlotte, North Carolina

Req ID: R0045245

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Operational Excellence Leader is a senior member of the Enterprise Fraud Management team who plays an integral role in the department's ability to meet corporate objectives. This leader identifies and removes unnecessary steps to streamline processes enabling us to maximize operational speed and quality at an optimal cost while maintaining an excellent client experience. The role will be measured on his/her ability to collaborate with operational leaders and drive for results.


  1. Responsible for leading and deploying new initiatives and executing on complex operational processes.

  2. Recommends procedures, establishes, modifies documents, and coordinates implementation of proper control and compliance procedures.

  3. Maintains procedure inventory.

  4. Advise management on desirable operational adjustments due to regulatory, product/service, environmental and/or vendor management changes.

  5. Special projects, research, analysis as assigned by the Fraud Deputy Director or the Head of EFM.

  6. Development of key performance metrics.

  7. Thoughtful, key contributor to operational strategy discussions.

  8. Flexible and willing to respond to unanticipated issues and constantly reprioritize based on business demands.

  9. Evaluate situations, identify gaps, recommend controls/products to achieve strategic objectives, and "tell the story" succinctly in order to gain support and champion change.

  10. Lead operational changes through formal change management processes.

  11. Leverage data to drive informed decision making.

  12. Challenge stakeholders in a constructive manner.


Required Qualifications:

  1. SME in respective area within EFM.

  2. Autonomous self-starter who takes initiative and works independently while effectively escalating issues or concerns.

  3. Minimum of eight (8) years' experience managing large operational functions; preferably in fraud.

  4. Exceptional documentation and process management skills.

  5. Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint, SharePoint)

  6. Experience with front end reporting tools such as Tableau, Sisense, or equivalent

  7. Ability to translate leadership vision into executable strategies.

  8. Exceptional written and verbal communication skills.

  9. Working knowledge of the Uniform Commercial Code (UCC), Reg E, Reg CC, Reg Z, and other rules and regulations as required.

  10. Ability to deliver results working with cross functional teams.

  11. Ability to influence others at all levels in the organization without direct authority.

  12. Bachelor's degree in business-related field or equivalent education and related training.

  13. Solid time management and organizational skills.

Preferred Qualifications:

  1. Prior experience leading fraud operational functions.

  2. Lean Six Sigma Certification

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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