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Truist Enterprise Fraud Management Support Specialist III in Charlotte, North Carolina

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Work closely with the areas of EFM to understand methodologies and to provide precise assistance. Maintain understanding of advancements in technology, the latest findings from research and development and changes in the marketplace to incorporate into day to day activities. Gain positive working relationships with EFM leadership and business partners. Provides strategic direction, which includes planning, development, and long-term strategy for a department within EFM or for an area with an increased amount of potential risk exposure to the bank. Advises management of solutions and workflow to achieve efficiencies in order to accomplish departmental/corporate objectives.


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Maintain high level of knowledge and understanding of Enterprise Fraud Management processes to ensure analysis is accurate and in compliance.

  2. Recommend strategies to leadership that are targeted for specific departments with the goal of increasing efficiency and effectiveness.

  3. Provide performance and trend analysis for senior level management

  4. Partner with other teams within Enterprise Fraud Management for extended research needs.

  5. Maintain high level of knowledge and understanding of all regulations to ensure business support is accurate and in compliance.

  6. Help define and deliver solutions to complex problems that result in the reduction of fraud losses, reduction in operating expenses, and/or enhance the client experience

  7. Create documentation for current and future processes

  8. Participates in the assessment of potential new projects, analyzing opportunities, documenting the approach and documenting the business case

  9. Lead assigned parts of change execution

  10. Establish working relationships with partners within Enterprise Fraud Management to accomplish goals

  11. Serve as back-up to Deputy Director


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. 5 to 7 years of fraud or banking experience

  2. Ability to work independently with minimum supervision in a detailed and deadline-oriented environment

  3. Excellent verbal and written communication skills.

  4. Excellent organizational and interpersonal skills.

  5. Ability to manage competing priorities.

  6. Ability to work independently with minimum supervision in a detailed and deadline-oriented environment.

  7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

  8. Ability and willingness to work flexible hours, as required

Preferred Qualifications:

  1. Master's degree

  2. Proven Project Management skill

  3. Experience in fraud analytics

  4. Demonstrate ability to work under pressure and manage conflicting priorities

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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