Truist Jobs

Req ID: R0074154

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Serves as the supplier relationship manager for internal or external lower level supplier relationships. These may include some offshore services. Handles matters relating to contract administration, process management and/or relationship financial and performance management for suppliers within their portfolio. Serves as a single point of supplier coordination, reporting, and communication of activities and recommendations to management and senior management within the Enterprise Technology Strategic Services (ETSS) and TSMO Organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Manages stakeholder’s day- to- day needs. Monitors internal and external supplier relationships to ensure quality of service delivery, client satisfaction, operational efficiencies and achievement of target cost savings. Collects, routes and guides contract changes through the Truist processes for supplier or Truist requested contract changes. Focus on IT specific requirements, e.g. price/ performance, functionality, coexistence with existing systems, support terms, service level agreements (SLA) and price caps.

• Monitors and tracks supplier performance issues while identifying potentially problematic trends. Acts as an escalation point while a supplier issues when supplier response time is not satisfactory

• Establish supplier performance metrics, measurability, service/product delivery satisfaction and reporting. Establish and facilitate periodic supplier performance measurability meetings and senior management briefings. Review and approval of business continuity and disaster recovery plans related to the services delivered by the supplier.

• Own and manage entire supplier portfolio and pipeline of assigned supplier relationships.

• Serves as first line, tactical conduit for communication between lines of business (LOBs)/teammates and the service provider(s).

• Reviews supplier invoices for accuracy and owns budget responsibility for the outsourcing expense.

• Ensure Third Party Risk Management compliance, by ensuring all programs are completed on time. Maintain a third party risk management (TPRM) scorecard within risk appetite for suppliers we manage.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree and 3-5 years of IT service delivery with experience managing IT supplier relationships; or an equivalent combination of education and work experience

• In-depth knowledge in information systems and ability to identify, apply, and implement best practices Understanding of key business processes and competitive strategies related to the IT function

• Ability to solve problems by applying best practices. Ability to analyze, interpret and convey complex, difficult, or sensitive information

• Ability to communicate clearly and concisely

Preferred Qualifications:

• Bachelor’s degree and 6+ years of experience or an equivalent combination of education and work experience

• Banking or financial services experience

• Experience with third-party suppliers and/or remote or offshore or outsourced activities

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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