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Truist Global Service Delivery Consultant in Charlotte, North Carolina

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Global Service Delivery Consultant is responsible for providing coordination and execution across the global services lifecycle including strategic assessment, execution and governance of global service initiatives. This resource will provide research, data analysis, project coordination and execution for global service initiatives. The candidate must have excellent problem solving, analytical, project management, communication, and collaboration skills to partner with internal business units, process owners, global service providers, and senior leadership.


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Partner with leaders and SMEs on strategic priorities and initiatives to assess potential global service delivery opportunities.

  2. Provide GSD Leaders with analysis of internal & industry data to conduct opportunity assessments and develop business cases.

  3. Develop business requirements that align with strategic priorities and goals to enable the sourcing process and plan for transitions.

  4. Define problems and scope parameters, organize and structure teams, assign individual responsibilities, develop transition/project schedules and milestones, identify governance and escalation routines for decision making, and determine resource requirements.

  5. Manage small/medium, moderately complex global service transitions and/or initiatives to devise a feasible plan that achieves the goals and objectives and aligns with the business strategy & the agreed-upon outcomes.

  6. Provide data aggregation, analysis, reporting and develop presentations that aid decision-making and support organizational goals.

  7. Support leaders with analysis & reporting for strategic partner oversight and business-as-usual management.

  8. Responsible for researching global service industry benchmarks & best practices.

  9. Strategically analyze and structure solutions while balancing risks and opportunities.

  10. Apply prior experience or other industry expertise to support analysis and project work.

  11. Collaborate with junior and senior teammates and present to executive leadership.

  12. Apply strong communications and analytical skills to ensure key stakeholders are informed about progress and expected outcomes.


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Bachelor’s Degree

  2. 3-5 years progressive related experience in data analysis, project management or process improvement related role and/or in Financial Services

  3. Strong organizational, written, and verbal communication skills with ability to prepare finalized reporting and presentations.

  4. Proficiency in Microsoft Office Suite (PPT, Excel, Word)

Preferred Qualifications:

  1. Advanced degree in Business, Finance, Economics or Engineering

  2. Proficiency in quantitative and qualitative analysis

  3. 3+ years experience in the consulting industry or in project management

  4. Experience in Financial Services or Banking Operations

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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