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Truist Senior Communications Manager in Charlotte, North Carolina

Req ID: R0048020

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Experienced Communications leader overseeing support for a business function, line of business or communications specialty. The Sr Communications Mgr collaborates regularly with others in Communications, Marketing, Functions or Business Segments.


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Develop and execute internal and external communications strategy for a business segment.

  2. Develop proactive public relations to obtain positive media mentions on Truist products, services and purpose; leadership message development; spokesperson training; issues management; and internal communications at the segment level.

  3. Serve as the primary point of contact for line of business and function leaders.

  4. Provide communications counsel to lines of business on product introductions and certain client-facing messages.

  5. Counsel social media team on key issues.

  6. Maintain Corporate Communications policy.

  7. Plan content/messaging and graphics/videos for town halls, conferences, speaking engagements and events.

  8. Provides formal or informal leadership to others and serves as a resource on complex solutions.

  9. Drives the achievement of client, operational, project, service, and risk management objectives.

  10. Create positive news to build the company's brand, advance our purpose, and promote our solutions and services.

  11. Forge relationships with business leaders to gain knowledge, align communications objectives and goals with the business, and serve as a trusted consultative partner.

  12. Develops content and manages urgent messaging involving reputational risk issues, teammate communications and social media

  13. Serves as a trusted adviser to leadership on sensitive matters

  14. Handles media inquiries and manages responses in timely manner and in consultation with business and corporate communications leadership


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Bachelor's degree, or equivalent education and related training

  2. 7-10 years of progressive and related experience

  3. Proven leader and demonstrated team player with excellent interpersonal, negotiation, listening and management skills; ability to successfully interact with people at all levels of the organization and counsel, negotiate, influence and inspire

  4. Proven project management ability including managing the conceptualization and execution of multiple large, complex projects along with capability to make rational decisions under pressure

  5. Strong, well-rounded communications skills including writing/editing, project management, publicity, and news judgment

  6. Ability to exercise judgment in solving technical, operational, and organizational challenges in the context of business objectives and priorities

  7. Knowledge of the industry's competitive landscape and an understanding of the market and regulatory factors that affect our business

  8. Understanding of technology, intranet management, and digital integration procedures and execution

Preferred Qualifications:

  1. Bachelor's degree in Communications, Marketing, or English

  2. Experience in Financial Services industry, or agency experience



Frequently (25% - 50% of the time)


Occasionally (Less than 25% of the time)


Occasionally (Less than 25% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.


Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.


Minimal and up to 10%

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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