BB&T Suntrust Now Truist Jobs


Job Information

Truist Senior Experience Design Researcher in Charlotte, North Carolina

Req ID: R0036943

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email toAccessibilityor call 877-891-2510 (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Senior Experience Design (XD) Researcher delivers business objectives through the creation of superior digital user experiences for Truist clients, prospects, and employees with leadership and strategy responsibilities within a product line. The Senior Experience Design Researcher conducts research that creates a competitive advantage for Truist by understanding client needs, gathering client feedback on concepts and released products, and providing user data that can drive strategic product development decisions


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Develop industry-leading expertise in one or more research techniques that are critical to the research needed by the business. Lead the internal usage of those techniques to ensure quality and efficiency.

  2. Lead research activities for a group of Agile teams, identifying opportunities, prioritizing efforts according to business value, educating teams on value, and measuring business outcomes.

  3. Develop/measure Experience Design key performance indicators that correlate with business revenue and financial key performance indicators.

  4. Scientifically conduct user research studies to provide measurements of value to the client that can be used to refine product strategies and that identifies client needs, met and unmet by current Truist products.

  5. Benchmark and track human performance and user opinions, and measure position in the marketplace (utilizing a wide variety of Design Research techniques including usability tests, structured surveys, performance benchmarking, longitudinal studies, field studies, and focus groups)

  6. Identify and adopt new and emerging user experience research techniques, technologies, and methodology process improvements to improve efficiency and value of user research data collected.

  7. Estimate time, effort and costs of different approaches to guide the selection of a research approach, what to do internally and what to outsource, size and scope of the research, and data to collect.

  8. Plan and conduct user research using techniques such as usability testing, remote moderated and unmoderated studies, performance benchmarks, competitive benchmarks, structured surveys, user interviews, focus groups, ethnographic research, contextual inquiry, opinion benchmarks, longitudinal studies, diary studies, concept testing, card sorting and tree testing.

  9. Manage and direct user research vendors and tools. Supervise consultants and research contractors to ensure quality of deliverables.

  10. Analyze research data scientifically using the appropriate statistical analysis, comment analysis, and other quantitative and qualitative data analysis techniques. Summarize research findings for project teams by creating usability problem lists, user requirements, and personas, scenarios, and presentations.


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. BS with 6 years or MS degree with 3 years' experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, HCI, Human Factors, other related field or equivalent work experience.

  2. Minimum of 2-3 years of experience in the role of an experience design researcher

  3. Strong knowledge of research techniques and the understanding of when to use what technique to ensure validity of data collected when conducting research with human participants. Extensive knowledge of experimental design to ensure bias is not introduced in the conducting of user research.

  4. Track record of conducting research complex projects and delivering transformative insights. Experience representing and evangelizing user research to business partners.

  5. Excellent leadership, communication, collaboration, and presentation skills. Preferred Qualifications:

  6. Advanced degree (MS or PhD) in UX, Interaction Design, Human-Computer Interaction, Psychology, Sociology, UX, HCI, Human Factors, or related field. Experience in agile development.

  7. Strong background in the statistical analysis of results generated through research with humans, utilizing parametric and nonparametric statistics and statistical analysis software such as SPSS or SAS. Experience with management of large datasets

  8. Experience using a remote usability platforms such as UserZoom, or others.

  9. Background in Cognitive/Applied/Experimental Psychology, or Behavioral Economics.

  10. Banking or financial services experience.

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

© 2017 SunTrust Banks, Inc. All rights reserved.

SunTrust is federally registered service marks of SunTrust Banks, Inc.