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Truist Senior Product Manager - Agile in Charlotte, North Carolina

Req ID: R0035108

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information.Need Help?

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Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

Please review the following job description:

This role is a Senior Product Manager who balances business, technology and design priorities to deliver brand-defining product and service experiences. The Product Manager will work with the Product Owner to convert the vision into a level of detail that the Product Owner and Agile delivery team can then prioritize as epics and features.

The Senior Product Manager is a Zelle payments thought leader amongst their team. The Product Manager has business goals and is responsible for developing and maintaining a strategic delivery roadmap within the Enterprise Payments Hub that supports business goals of both the retail and wholesale bank. In this position, the person must be able to work at the strategic level (generating innovative ideas for growth) and at the tactical level (analyzing data, solving problems, and working with delivery teams for development). This position will help monitor and drive the business on all aspects of demand, customer payments experience, and conversion. NOTE: In some Agile teams, there may be Product Owners/Managers from both the Business and the Tech side. In that case, the role will remain the same and there is joint accountability for the Agile team’s results. In rare instances, where the business cannot provide a resource, a Tech resource could step in to fulfill the responsibilities.

The ideal candidate will have strong experience working in technologies relevant to the area in which they are assigned, using a Scaled Agile development framework. This person should be able to move fluidly between business stakeholders and technology teams to prioritize the highest value items for delivery.

Taking a holistic perspective, this position is responsible for defining the vision and experience across all pieces of the relevant ecosystem within the assigned area of responsibility.

Essential Duties and Responsibilities: (Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.)

  • Research, analyze, and learn about a target client segment, to garner a deep understanding of their segment and that segment’s financial needs.
  • Be an expert with respect to the competition, industry trends, and changing customer needs.
  • Demonstrate thought leadership and champion the business vision across the company.
  • Analyze the market and competitive environment to define a differentiated product vision that delivers unique value.
  • Translate analyses into sound recommendations based on data and experience.
  • Collaborate with a wide variety of partners to align on strategy and develop a delivery roadmap that supports business goals.
  • Collaborate and engage key stakeholders, including lines of business, operations, and other functional areas in the planning and execution of projects.
  • Write epics and features in support of the defined roadmap, working with partners to prioritize across teams.
  • Set Planning Increment (PI) vision, priority and definition, partnering with product owners on feature prioritization and delivery timelines.
  • Develop feature backlog roadmap, leading high level deliverables including EPIC and feature development.
  • Obtain partner alignment and approvals including legal, compliance, security, fraud and others as needed.
  • Ensure successful end-to-end payment processing flow from channel through processing, to settlement, G/L posting, and exceptions.
  • Create and track product metrics to inform strategy and roadmap, sharing analysis with partners.
  • Work with Readiness to create client and teammate facing content. a. Risk management: Ensure all Product Management Lifecycle (PML) process & procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met.
  • Lead risk presentations, working with other PM and PO partners on evidence to support recommendations.
  • Attend Agile ceremonies, as applicable.
  • Mentor other Product Managers/Product Owners/Product Analysts on product management practices. Required Skills and Competencies: (The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience

  • Ten or more years of banking, financial services, digital payments or other relevant work experience
  • Five or more years of digital payments product, analysis, and/or technology, experience
  • Five or more years of leading cross functional payment teams
  • Previous experience working as a Product Manager, specifically within the Digital Payments space
  • Equal enthusiasm for high-level strategic planning and tactical daily execution
  • Experience defining/driving vision of experience programs and/or partnership based programs
  • Experience defining and delivering large-scale real-time payment initiatives (understanding of real-time and batch processing)
  • Proven ability to use data analytics, research and testing methodologies to drive business decisions, diagnose problems, and recommend action plans to resolve issues
  • Ability to lead cross-functional teams across the Enterprise without formal authority
  • Comfortable managing concurrent projects in a fast-based, results-driven environment
  • Comfortable with ambiguity, leading work autonomously, and making independent decisions
  • Excellent skills in presentation, facilitation, communication, and negotiation
  • Experience defining/driving vision of experience programs and/or partnership based programs
  • Experience in roles requiring strong communication and interpersonal skills & the creation and delivery of succinct executive-level presentations to explain and sell plans/vision Preferred Qualifications:

  • Master’s degree in business, engineering, design, or technology field; banking or financial management education

  • Experience working with distributed teams (onshore/offshore)
  • Certified SAFe® Product Owner/Product Manager (or equivalent)
  • Experience working building Zelle product as Product Manager/Product Owner/Business Analyst Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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