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Truist Technology Business Office Director II in Charlotte, North Carolina

Req ID: R0071380

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Overall leadership of Functional Technology Business Office. Responsible for strategic thought leadership, organizational design and execution for multiple concurrent Enterprise Technology-wide projects/programs of varying size up to and including enterprise transformational initiatives within multiple portfolios and/or LOBs. Influences and leads large-scale change initiatives. Key contributor in developing financial realization measures. Evaluates investment opportunities to meet strategic objectives and optimize the program or project portfolio. The difference in Business Office Director I and Business Office Director II is scope of the job and/or business unit supported.


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Directs and oversees organizational program efforts to achieve business outcomes for Enterprise Technology. Directs efforts of Enterprise Technology Program Managers to plan and coordinate closely with LOB/function managers and subject matter experts. Ensures that business cases are developed for budgeting, planning, and tracking revenue and/or expense.

  2. Directs and oversees relationships with business owners and technology leads to support overall program needs.

  3. Ensures that program activities are on a path to deliver benefits realization.

  4. Ensures implementation and oversight of appropriate risk management plans for program initiatives in area of responsibility.

  5. Proactively advocates across leadership levels regarding the performance of current systems and processes. Champions solutions designed to deliver value and accept/mitigate risk where appropriate.

  6. Decisions new solutions and determines at what point larger issues require escalation to senior management.

  7. Leads teams or multiple teams of internal and/or external resources.

  8. Analyzes and collectively manages variances to the program plan and overall portfolio and makes recommendation and/or creates action plan to mitigate negative variances or to resolve issues.

  9. Articulates overall performance of multiple programs and initiatives via dashboard reporting for use by key executives.


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Advanced degree in a relevant field, or an equivalent combination of education and work experience, to include ten years progressive related experience in managing enterprise technology organizations combined with overall fifteen years progressive related experience in enterprise technology.

  2. Demonstrated leadership experience in technology organization management, financial management, risk management, people management, issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables.

  3. Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies.

  4. Demonstrated leadership in the implementation of complex programs and projects.

  5. Ability to bring clarity to ambiguous assignments.

  6. Executive level verbal and written communication skills.

  7. Superior working knowledge of business matters, finance, planning, and forecasting.

  8. Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project)

Preferred Qualifications:

  1. Advanced degree in a relevant field of work (e.g., MBA, PMP and/or PgMP)

  2. Significant experience in enterprise technology organizational leadership. Financial services technology experience highly beneficial.

  3. Experience implementing large/complex initiatives across a matrix organization.

  4. In-depth knowledge of management and planning systems theory and practical application to complex initiatives.

  5. Experience with financial measurements and metrics.

  6. Financial Services experience.

  7. Knowledge of business unit's mission and processes.

  8. Experience implementing large/complex initiatives across a matrix organization.



Constantly (More than 50% of the time)


Occasionally (Less than 25% of the time)


Occasionally (Less than 25% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.


Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.


Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All teammates working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for the position for which you are applying, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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