Truist Wealth Solutions Center Service Specialist in Charlotte, North Carolina
Req ID: R0045970
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Regular or Temporary:
Language Fluency: English (Required)
1st shift (United States of America)
Please review the following job description:
An extension of the Truist Wealth Advisor's in-market team committed to providing a differentiated servicing and problem resolution experience to assigned Truist Wealth clients via virtual delivery, i.e. telephone, email, chat, etc. Work in a complex, team-oriented and fast paced environment acting as liaison between clients, Wealth teams, and other internal partners to deliver a seamless and integrated servicing approach to Truist's high net-worth clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Primary service and problem resolution support for Truist Wealth clients and advisors via phone and electronic service requests.
Gain proficient understanding of all banking products, processes, and programs staying well informed of any changes.
Ability to find specialized solutions for clients that have more complex financial needs while remaining compliant with the existing branch operations manual, audit, and regulatory framework.
Establish professional, ongoing working relationships with Wealth advisors and internal partners to meet the needs of clients.
Execute day to day transactional needs of Wealth assigned clients with a focus on efficiency and accuracy meeting specified service level agreements, i.e. transfers, overdrafts, etc.
Facilitate wire agreements and time sensitive wire requests for Truist Wealth clients which requires the ability to execute a complex process with high attention to detail.
Enter and maintain accurate, detailed documentation for each client interaction including final resolution within CRM/SalesForce.com.
Uphold required performance standards (e.g. quality, productivity, behaviors).
Assist the Truist Wealth division in reaching target Client Service Measurement (CSM) scores.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate's degree in business, accounting, finance, banking or equivalent education and related training
One year of related client service experience (e.g. banking, investment, financial planning)
Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS acceptable background check
Excellent verbal and written communication skills
Organized and responsive with the ability to handle multiple tasks simultaneously
Empowered self-starter that takes ownership of their learning and has the ability to retain the information
Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
Operates effectively in a team environment
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Bachelor's degree in business, accounting, finance or banking
Two or more years of related client service experience (e.g. banking, investment, financial planning)
Proficiency in Truist retail banking applications (e.g. Client Central, Salesforce)
Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.
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