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Job Information

Truist Mortgage Sales Support Team Lead in Fairfax, Virginia

Req ID: R0041539

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Coach, train, and manage a team of Mortgage support staff. Support staff could consist of Mortgage Loan Originator Assistants and Loan Support Specialists as direct reports. Responsible for providing sales and marketing support to assigned Mortgage Loan Originator(s) (MLOs) by providing lending support functions within Truist policies and procedures.

* Position can be located within the Division footprint: Northern Virginia, Maryland or Pennsylvania. *


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Assist with hiring, training, coaching and meeting other Human Resources requirements for direct reports,

including, but not limited to setting goals and objectives, evaluating performance and development and

time approvals.

  1. Responsible for managing daily activities and workflow management of the Mortgage LOA and Loan Support Specialists and other direct reports to ensure effective and efficient coverage of loan file set up needs.

  2. Monitor and evaluate pipelines from time of application to ensure compliance and timely action

by MLOs ensuring internal service level agreements (SLAs) are achieved.

  1. Ensure that sales file submission quality and timeliness standards are met.

  2. Assist Mortgage Loan Fulfillment with client, attorney, or appraiser document follow-up as determined

through quality control or post-closing review.

  1. Support direct reports by maintaining a complete and thorough knowledge of the Mortgage Strategies,

Policies and Procedures, as well as secondary market investor's guidelines utilized by Truist.

  1. Responsible for management and execution of initiatives, strategies and directives that support the


  1. Fulfill Loan Support Specialist duties and act as an individual contributor/or coach based on

span of control and need.

  1. Role may require up to 50% travel if supporting retail divisions, and up to 10% travel if supporting direct



Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Bachelor's degree or equivalent education and related experience

2 3+ years mortgage industry experience with increasing responsibilities

  1. Typically manages a team of 4+ direct reports

  2. Handles complex job duties/responsibilities and special projects independently

  3. May be responsible for training entry-level employees

  4. Demonstrated proficiency in relevant computer applications

  5. Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role including new or

transfer of registration and acceptable NMLS background check

Preferred Qualifications:

  1. Proficiency in mortgage operations and administration

  2. Management or supervisory experience



? Sitting (if checked, indicate frequency)

Frequently (25% - 50% of the time)

? Standing (if checked, indicate frequency)

Frequently (25% - 50% of the time)

? Walking (if checked, indicate frequency)

Frequently (25% - 50% of the time)

? Bending (if checked, indicate frequency)

Choose an item.

? Lifting (if checked, indicate pounds)

Up to 25 lbs.

? Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

? Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

? Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

? Travel

Up to 75%

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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