Job Information
Truist RAC Loan Processor II in Gastonia, North Carolina
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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Responsible for ensuring the timely and accurate funding of dealer contract packages. Eliminate dealer/customer fraud by ensuring proper and thorough verification is completed on all loan packages according to company and regulatory policies and guidelines. Provide training and management assistance to Loan Processor I teammates when necessary. Provide a high level of professional service to dealer client base.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Work as a team member with the underwriting and sales staff to accomplish monthly loan volume objectives.
Assist with training and supervision of Loan Processor I as required.
Ensure all contract and applicant information is accurately verified and entered into Origenate prior to funding in the loan servicing system. Ensure compliance with all guidelines and policies to meet targeted risk tolerance.
Follow-up with dealer clients on any outstanding stipulations, verifications, or documents needed to complete the processing of loans to ensure timely funding of contracts while maintaining an excellent Perfect Client Experience (PCE) level of customer service to our consumers and Dealer Client’s.
Meet or exceed Loan Processor production targets.
Build and maintain strong relationships with dealer client base.
Assist branch or business center in managing dealer and customer fraud by ensuring thorough and proper verifications are being completed. Escalate any potential problems that may result in fraud or losses to management and ensure timely filing of Unusual Financial Observations (UFO) in accordance with company policies and procedures.
Escalate any potential problems that may result in fraud or losses to management and ensure timely filing of UFO’s in accordance with company policies and procedures.
Assist management to ensure business center complies with all corporate guidelines and policies as well as all Federal and State regulations.
Other critical tasks and duties assigned.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School diploma or equivalent education and related training or experience
Two years of experience or equivalent training
Excellent problem solving skills
Excellent analytical ability
Excellent written and verbal communication skills
Excellent organizational skills
Excellent time management skills
Ability to work in fast paced environment
Ability to work flexible schedule and overtime, as needed
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Preferred Qualifications:
Bachelor’s degree in Business or related field, or equivalent education and related training or experience
Previous experience in finance/credit related industry
Knowledge of credit verification process and related documents
Bilingual
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting/Standing/Walking/Bending/Lifting
Sitting (if checked, indicate frequency)
Constantly (More than 50% of the time)
☐ Standing (if checked, indicate frequency)
Choose an item.
☐ Walking (if checked, indicate frequency)
Choose an item.
☐ Bending (if checked, indicate frequency)
Choose an item.
☐ Lifting (if checked, indicate pounds)
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Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel (Must select one)
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)
. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)