Truist Flexible Benefits Cobra/Premium Billing Analyst in Greenville, South Carolina
Req ID: R0039208
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Regular or Temporary:
Language Fluency: English (Required)
1st shift (United States of America)
Please review the following job description:
Responsible for the day to day administration of premium billing and Consolidated Omnibus Budget Reconciliation Act (COBRA) administration. Assist client and enrolled participants on questions as it relates to their benefit plan structure and COBRA regulations.
HOURS: 8:00 a.m. - 5:00 p.m.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Key participant elections and changes into COBRA and premium billing administration systems.
Notify insurance carriers of election changes.
Day to day interaction with clients, participants and association members concerning participant elections.
Collect fees from association members and distribute funds to appropriate insurance carriers through month end close out process.
Assist in the implementation of COBRA administration software setup for each new client.
Distribute COBRA election packages to eligible participants. Maintain appropriate files for COBRA participants.
Track participants’ COBRA payments.
Notify insurance carriers of delinquent payments and discontinue coverage.
Provide monthly COBRA reporting and reconciliations to clients.
Provide problem resolution for customer service issues relating to premium billing administration and COBRA administration.
Provide quality customer service in a timely manner through effective written and verbal communication skills.
Required Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent
Four years of human resources or business administration experience
Strong communication (verbal and written), interpersonal and organizational skills
Ability to work under pressure and meet critical deadlines
Ability to use office equipment as required (copier, fax, etc.)
Demonstrated proficiency in basic computer skills, such as Microsoft Office software products
Strong analytical and problem solving ability
Ability to travel, occasionally overnight
Premium Billing Administration and COBRA Administration experience
Extensive Customer Service Experience
Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.
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