Truist Flexible Benefits Team Leader in Greenville, South Carolina
Req ID: R0044718
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Regular or Temporary:
Language Fluency: English (Required)
1st shift (United States of America)
Please review the following job description:
Direct the work of a team of Flex Benefit Administrators in the daily administration processes of flex spending accounts (125) for various clients as well customer service inquires via phone and email.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Provide second level customer service to clients on complex issues.
Resolving these issues includes independent thinking, autonomous decision making and discretionary judgment.
Provide quality customer service in a timely manner through effective written and verbal communication skills.
Provide research, call support and guidance to Plan Administrators, whose typical duties include data entry, claims adjudication and processing of checks.
Complete performance reviews, hiring, firing and career Advancement decision for Administrators on the direct reports of Flex Benefits Team members.
Perform monthly quality call audits, coach where necessary to ensure team is meeting all client standards of the perfect client experience.
Adjust participant accounts, new enrollments, prepare monthly processing schedule for clients.
Keep abreast of industry trends, current laws and regulations affecting Flexible Spending Account (FSA) and Health Spending Account (HAS) administration. 9. Lead in departmental training for team members on systems, processes and customer service.
Establish and maintain internal processes and procedures under the supervision of the Flexible Benefits Operations Manager.
Required Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma Five years of experience in employee benefits
Two years of experience in a supervisory position
Exceptional customer service
Good verbal and written communication skills
Demonstrated proficiency in basic computer skills, such as Microsoft Office software products
Ability to travel, occasionally overnight
Associate degree in Business or Accounting
One year of experience in employee benefits (specifically in 125 cafeteria plan)
Minimal knowledge of accounting, familiar with Pub. 502 & 503 IRS regulations
Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.
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