Truist Mortgage Lending Non-Performing Loan Specialist 1 in Greenville, South Carolina
Req ID: R0027631GreenvilleGreenvilleNC
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Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)
Please review the following job description:
Responsible for performing duties within one or more of the Loss Mitigation, Default Contact Center, Foreclosure, Post-Foreclosure, or Quality Assurance business units to service defaulted mortgage loans in accordance with Bank policy, as well as investor, insurer and regulatory requirements. Duties may include, but are not limited to, processing loss mitigation requests, serving as single point of contact for clients in default, accomplishing timely and cost-effective foreclosure proceedings, charge-off reviews, claims and property preservation oversight, invoice processing, and second level reviews.
Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Minimize risk through consistent and accurate application of Bank, investor, insurer and regulatory guidelines in relation to default processes. 2. Analyze various forms of loan and client documentation for completeness, aging and financial purposes. 3. Manage assigned loan population for strict adherence to applicable timeline requirements. 4. Complete loan research and notations of the servicing file in Mortgage Servicing Platform (MSP) and auxiliary systems. 5. Provide excellent customer service to clients, internal and external business partners, and vendors, both over the phone and in writing, following the Perfect Client Experience model. 6. Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes. 7. Maintain compliance with federal and state privacy regulations to safeguard client information. 8. Enhance personal and professional growth through completion of mandatory training courses within the given timeframe, as well as voluntary training and education related to job function or areas of interest. Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. High School diploma or equivalent 2. Strong analytical and organizational skills with great attention to detail 3. Good verbal and written communication skills 4. Ability to manage time and priorities wisely 5. Ability to grasp concepts quickly 6. Flexibility to adapt to frequently changing processes and procedures 7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products 8. Ability to travel, occasionally overnight Desired Skills: 1. Bachelor's degree, or equivalent education and related training 2. Two years of related experience 3. Experience in mortgage, banking, financial risk, audit or compliance 4. Knowledge of basic collection, mortgage servicing and default servicing concepts 5. Knowledge of MSP Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.
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