Job Information
Truist Mortgage Servicing Procedure Writer in Greenville, South Carolina
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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
This Senior Policy and Procedure Writer supports the Mortgage Business Unit by creating and updating policies and procedures in response to business, regulatory, or investor changes as well as periodic reviews and ensuring the documents go through appropriate governance. Manage policy and procedure updates for projects and assist in reporting and maintenance of job aids for the Policy and Procedure team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Draft and edit general policies and procedures, serving as a resource to the mortgage department managers for policy and procedure development and serve as the main contact for policies and project documents.
Interact with various departments throughout mortgage in the development of guidelines and procedures that are consistent with the governing Bank Policies.
Manage workload and priority to meet state, audit, cycle, and regulatory deadlines.
Produce a consistent and quality work product.
Ensure timely updates to Policy and Procedure team assignments, publications, internal tools, and reporting as assigned.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
One or more years' experience in mortgage banking and technical writing
Bachelor's degree, or equivalent education and related training
Ability to work independently and possess the drive, initiative and energy to begin and complete assignments.
Excellent interpersonal, verbal and written communication skills
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Preferred Qualifications:
Excellent organizational, managerial and project management skills.
Advanced computer and database skills.
Master's degree in business, accounting, or equivalent education and related training.
*This position will report 4 days in the office
This position can also be located in Greensboro, NC.
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting/Standing/Walking/Bending/Lifting
Constantly (More than 50% of the time)
x Standing
x Walking
Bending
Lifting
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
? Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel (Must select one)
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)
. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
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