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Truist SFC Operations Analyst in Greenville, South Carolina

Req ID: R0034168

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information.Need Help?

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Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

Please review the following job description:

Use working knowledge of the flow of funds through Mortgage Serving Platform (MSP) to assess and process corrective entries and act as an informational resource to internal and external clients. Review documents subject to regulatory, compliance and BB&T guidelines. Perform payoff analyses and application.

Essential Duties and Responsibilities:

The following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Knowledge of the Mortgage Lending (ML) Servicing Cash Operations process area; identify business process/system improvements that streamline operations.

  2. Support day-to-day operational reporting and processing needs of ML Servicing Cash Operations by processing loan level and investor level transactions, resolving complex issues and exceptions, and monitoring the changing regulatory, compliance and corporate environment.

  3. Monitor process risks, controls and workflows for accurate data entry, implementation of procedures, team workflow volumes, backlogs, and appropriate adherence to investor and regulatory guidelines for Cash Operations.

  4. Negotiate with title, companies and attorneys as applicable for collection of short payoff amounts.

  5. Provide loan level review, research and analysis for exceptions, payoffs, and governance guidelines, such as regulations and policies.

  6. Prepare, scan and validate documents for image repository according to department procedures.

  7. Perform analysis and research on correspondence, loans and checks across multiple enterprise systems, including MSP.

  8. Assess existing policies and procedures and make recommendations for process improvements.

  9. Complete adjustments for payments, Automated Clearing House (ACH), transaction reversals, collections, taxes, unpaid principal balance (UPB), wires, corporate advances, insurance and loan modifications. Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Bachelor’s degree in Accounting, Finance, Mathematics, or Economics, or equivalent education and related training

  2. Two years of experience in mortgage servicing, including specialized knowledge of advanced mortgage servicing, cash management and accounting, or equivalent

  3. Knowledge of servicing-related regulations and rules related to Real Estate Settlement Procedures Act (RESPA), Consumer Financial Protection Bureau (CFPB) and Bank Secrecy Act (BSA)/Patriot Act

  4. Basic knowledge of default and servicing concepts and their effects on cash processing (e.g. foreclosure cash funds rules)

  5. Excellent decision-making and verbal communication skills

  6. Ability to synthesize complex data and deliver findings in a simple and easy to read format

  7. Demonstrated ability to listen, ask questions and comprehend new or complex matters

  8. Excellent analytical, planning and organizational skills, and attention to detail

  9. Self-starter with ability to manage time wisely and work on multiple projects at a time

  10. Flexibility to adapt to frequently changing priorities and projects

  11. Capable of interacting with team members and management of all levels

  12. Ability to look beyond symptoms to identify causes of problems and potential solutions

  13. Ability to work collaboratively and exhibit influence without direct control

  14. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

  15. Ability to apply abstract concepts to accounting functions, including funds flow, general ledger (GL) transactions and entries, and entry clearing

  16. Ability to travel, occasionally overnight Desired Skills:

  17. Cash management operations experience

  18. Working knowledge of MSP (Black Knight servicing system)

  19. Accounting training and/or experience

  20. Experience with Microsoft Access Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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SunTrust is federally registered service marks of SunTrust Banks, Inc.

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