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Truist Investment Client Care Brokerage Services Representative in Orlando, Florida

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This position is in the office. There are 3 locations to choose from:

7455 Chancellor Drive, Orlando, FL

214 Tryon, Charlotte, NC

303 Peachtree, Atlanta, GA

Brokerage Service Representatives are a part of Investment Client Care (ICC) which acts as the service support team for Self-Directed, Centralized Advisor Center (CAC) assigned and Signature Advantage brokerage clients via phone. Teammates are responsible for answering client inquiries with a professional attitude and manner while adhering to measurable departmental goals.


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Provide service support via phone to self-directed brokerage clients as well as Financial Advisor assigned account holders with assistance from senior staff or management support.

  2. Gain proficient understanding of product knowledge and continuously develop client service skills.

  3. Research account and transaction records to resolve basic discrepancies, answer questions or provide documentation on client activities.

  4. Assist clients with completing investment forms, transferring funds, and completing distributions.

  5. Answer inquiries related to tax documents, trade confirmations, and monthly investment statements.

  6. Act as priority contact number for assisting clients with questions regarding the Digital Investment platform (currently WealthScape - future Scivantage).

  7. Refer investment opportunities to internal Client Advisory Center when aligns with clients' financial needs.

  8. Serve as an advocate of the client while balancing risk.

  9. Maintain knowledge of industry regulations related to products and continuing education requirements required by FINRA.


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Intermediate proficiency in written and verbal communications

  2. Previous call center experience or high volume, fast paced work environment

  3. Experience using basic computer applications, such as Microsoft Office software products

  4. High school diploma or equivalent certification

  5. Comfort and fluency with technology and digital applications

Preferred Qualifications:

  1. Bachelor's degree in relevant banking/business field

  2. Investment Industry knowledge and/or experience

  3. FINRA Series 7 and Series 63 or 66

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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