Truist Senior Fraud Investigator in Orlando, Florida
Req ID: R0030571
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Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)
Please review the following job description:
In Client Repair the primary responsibility is to assist clients over the phone to close their fraud affected account and establish a new account, including providing the client support and guidance through the process of establishing the new account and related services. The goal is to restore client confidence and prevent future fraud. Client calls are received through a warm transfer from other internal department or outbound calls made to clients who have reported ACH and / or Check Fraud.
In general, Fraud Investigators may be responsible for complex duties and decisions relating to fraudulent applications, transactions, and consumer fraud claims. Develops solutions to problems in situations that are atypical and/or moderately complex based on experience and existing precedents or procedures. Requires decision-making and resolution of issues not clearly defined by policies and procedures. May train less experienced staff within department and serve as subject matter expert for projects. Frequent interaction with teammates, management, suspects, victims, and other financial institutions. Identifies control failures and recommends solutions. General tasks include but are not limited to:
- Support inbound and outbound phone calls
- Transition fraud affected accounts
- Monitor fraud affected accounts
- Identify, transition, and monitor fraud affected accounts utilizing all available systems and applications
- Intake escalations for immediate resolution
- Research, identify, and analyze possible fraudulent activity on client accounts
- Update and document information in supporting systems
- Follow and comply with established process and procedures
- Monitor systems and reports
- Effective and client friendly communication
- May train less experienced staff within the department
May assist other departments when needed (peak periods, staff shortage, etc.) Complies with all internal policies of Truist, including the Truist,Code of Conduct. All teammates are expected to comply with these responsibilities as they relate specifically to their jobs and their performance will be evaluated on the attainment of objectives set for responsibilities. Minimum Requirements
High school diploma or equivalent
Proficiency in PC skills, including Excel, Word, and Outlook Skills and Abilities
Strong oral and written communication skills
- Advanced skills in research and problem resolution
Broad understanding of consumer banking practices, policies, and regulations. Experience
5 years of experience in retail or operational banking
- Fraud detection/investigation experience
Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.
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