Job Information
Truist Video Conferencing Support Analyst On-site in Orlando, Florida
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help? (https://www.brainshark.com/bbandt/careers-site-faq)
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (careers@truist.com?subject=Accommodation%20request)
(accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
* This position is 100% on-site in Orlando, FL or Richmond, VA *
Provide video conferencing support to end-users on-site. May interact with production services, software systems engineering, applications support, and/or applications development to restore service and/or identify and correct core problem.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Maintain a proactive and positive attitude to support all levels of teammates up to and including executive leaders.
Have a sense of URGENCY to resolve problems/issues encountered.
Follow-thru in a professional and timely manner
Navigate ambiguity and work well under pressure
Have a strong sense of OWNERSHIP and consistent attention to detail.
Work well as part of a team and operate independently, calling for help when needed
10% local travel – local/regional tech support/maintenance/troubleshooting work within 50 miles.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree and 2 years of experience or an equivalent combination of education and work experience.
Knowledge in information systems and ability to apply that knowledge in practice.
Ability to manage competing priorities.
Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents.
Experience participating in IT projects.
Ability to communicate complex information in straightforward situations.
Preferred Qualifications:
Bachelor's degree and 3 years of experience.
Banking or financial services experience.
Experience with conferencing and meeting connectivity utilizing multiple platforms, including but not limited to: Zoom, Webex, Teams
Experience with video endpoints, including how to plan, build and run Cisco Room OS video conferencing endpoints and Microsoft Teams Rooms (MTR)
Experience with audio visual production including staging, lighting, run of show, calling the show
Audio and camera experience
Experience with A/V equipment such as Crestron, Sound Control Technologies, Tricaster, Biamp, Shure; projectors such as Epson, NEC; BrightSign
PC experience with MS Office products (Outlook and Teams), Webex, Clickshare, ServiceNow
Mobile device experience with iOS (iPhone/iPad) and Android
Advanced troubleshooting skills of MobileIron, Authenticator, Apps@work, Web@work, Email+, Webex app, Teams app, RSA soft token
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)
. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)