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Truist IT Senior Support Analyst - Production Application Support in Raleigh, North Carolina

Req ID: R0041537

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This role is open to 100% telecommuting or a hybrid work model (i.e. combination of home office and Truist onsite)

Provide process, design and analysis support for developing solutions for interfacing business applications. Drive requirements elicitation process for work efforts of all size and complexity. Work in an indirect leadership capacity to influence collaboration, communication and outcomes of various initiatives. Lead work on all phases of systems analysis up to the enterprise level of the organization's business processes and systems. Provide project and portfolio management for smaller projects and business enhancements. Serve as a key liaison between line of business (LOB) and Application Delivery Services (ADS)


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Serve as a key liaison between ADS, Data and Technology Services (DTS) teams and other LOBs.

  • Collaborate with peer groups in DTS and other LOBs to identify, document and communicate business needs and provide technology solutions.

  • Work closely with business stakeholders to understand business processes and strategies.

  • Establish project and work requests requirements using document, business process and workflow analysis.

  • Ensure all stakeholders are involved in requirements gathering activities.

  • Plan, elicit, capture, analyze and validate business, functional and technical requirements.

  • Facilitate requirements elicitation sessions and walkthroughs with LOBs, ADS and other DTS resources.

  • Perform current state analysis of existing business systems, applications and functions.

  • Prepare user interface diagrams, business process and workflow diagrams in support of small work requests (enhancements) or large scale project implementations.

  • ​Perform production support activities

  • Understand the long-term business objectives and suggest strategies to meet those objectives and introduce technical innovations, as needed.

  • Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements.

  • Assist/coordinate pre-planning activities (e.g. business case, project estimate, project risk assessment, stakeholder analysis, draft charter).

  • Facilitate routine meetings with business stakeholders to provide updates on in-flight initiatives.

  • Attend business unit management meetings, as needed.

  • Become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects.

  • Understand core systems, applications and technical platforms.

Strict adherence to all ADS policies and standards (e.g. Systems Development Life Cycle (SDLC), Change Management).

  • Coach and mentor junior level Business Analyst associates and team members.


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor's degree in related field and five years of experience in end-user support or a related discipline or an equivalent combination of education and work experience

  • In- depth knowledge in information systems and ability to identify, apply, and implement best practices

  • Understanding of key business processes and competitive strategies related to the IT function

  • Ability to plan and manage projects

  • Ability to solve complex problems by applying best practices

  • Ability to provide direction and mentor less experienced teammates

  • Ability to interpret and convey complex, difficult, or sensitive information

Preferred Qualifications:

  • Ability to support and provide after hours, on-call support (on a rotating schedule)

  • An understanding of current trends and technology

  • Ability to read, analyze and interpret technical data

  • Project Management Institute (PMI) or International Institute of Business Analysis (IIBA) certification

  • Proficient in the use of the Microsoft Visio

  • SQL Server Integration Services (SSIS) experience

  • SQL Server Reporting Services (SSRS) experience

  • Java programming experience

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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