Truist Splunk Manager in Raleigh, North Carolina
Req ID: R0041135
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Regular or Temporary:
Language Fluency: English (Required)
1st shift (United States of America)
Please review the following job description:
Lead a team responsible for Truist’s highly complex log aggregation environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for highly complex issues.
In this capacity, oversees others who perform programming and debugging activities.
Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
Provides technical consultation on extremely challenging or unusual situations.
May lead large, complex projects related to improving processes or support capabilities.
May engage and mange external vendors.
Interprets internal/external business challenges and recommends best practices.
Uses sophisticated analytical thought to exercise judgment and identify innovative solutions.
Mentors less experienced teammates to build technical expertise.
Will have people management responsibilities.
Will be responsible for a large Splunk ecosystem that spans multiple cloud and datacenter locations.
Will develop and maintain logging strategies, procedures, and a Center of Excellence.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree and eight years of experience in development or production support or an equivalent combination of education and work experience.
Deep specialized and/or broad functional knowledge.
Sound understanding of business and organizational strategies and processes.
Ability to interpret internal and external business challenges and recommend best practices.
Ability to lead complex projects.
Sophisticated analytical skills and the ability to solve complex technical and business problems.
Ability to influence others at senior levels to adopt a new perspective.
Master's degree or MBA and ten years of experience or an equivalent combination of education and work experience.
Deep knowledge and experience in software support or development.
Banking or financial services experience.
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Frequently (25% - 50% of the time)
Up to 25 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Up to 25%
Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.
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