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Truist Brokerage Operations Business Support Services Specialist in Richmond, Virginia

Req ID: R0046501

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Provide high value world class client service to the front office, home office, and operations teams by responding to inquiries and providing timely resolution. Coordinate and support processes that are performed by vendors that include statement and trade confirmation mailings, investor communications (prospectuses, proxies, annual reports, etc.) mailings, and firm and regulatory mailings while maintaining adherence to industry regulations.


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Provide timely response to incoming email and phone inquiries pertaining to functions within operations. Engage department subject matter experts to assist with research and to provide resolution to complex issues.

  2. Work closely with various vendors that support client statements, investor communications, and shareholder services to include prospectus fulfillments.

  3. Responsible for having knowledge of various applications and systems that are utilized by the front office, home office and operations teams. Participate in testing and validation efforts to support production releases.

  4. Work closely with operations and other support teams to coordinate and distribute field communications.

  5. Serve as a liaison to coordinate changes related to client facing forms and work closely with form owners, Compliance, and application and development team when changes are presented. Track inventory and maintain the firm's form repository.

  6. Support investor communications by completing vendor related checklists, review and work exception items, provide maintenance support, and monitor the fulfillment of shareholder communications

  7. Stay abreast of department processes by cross training with various internal teams

  8. Maintain and provide support to internal intranet and SharePoint sites and perform maintenance as needed.

  9. Adhere to the regulators and guidelines established by Financial Regulatory Authority (FINRA), Securities and Exchange Commission (SEC), and other regulatory bodies.

  10. Assist with retrieving work items for audit requests.


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Bachelor's degree or equivalent education, training and work-related experience.

  2. Provide high-quality client service.

  3. Ability to handle multiple assignments; work under pressure in a fast paced environment.

  4. Attention to detail with emphasis on accuracy and quality.

  5. Strong organizational, verbal and written communication skills.

  6. Demonstrate proficiency in Microsoft Office software products.

Preferred Qualifications:

  1. One (1) year of brokerage industry experience

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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