Truist Inbound Bankruptcy Production Specialist II in Richmond, Virginia
Req ID: R0065684
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Regular or Temporary:
Language Fluency: English (Required)
1st shift (United States of America)
Please review the following job description:
Responsible for processing bankruptcy information from the U.S. Bankruptcy Courts, Clients, Attorneys, and/or Trustees. Review and process accounts/cases through reports or queues in Workflow systems. Conduct research when needed or upon the direction of Management and/or Bankruptcy Officers. Thoroughly notate case and account statuses systematically to ensure all internal parties understand case dispositions. Understand the importance of risk mitigation practices and follow all internal guidelines to ensure the bankruptcy laws are adhered to.
Assist in the management of bankruptcy cases by:
Ensure Proofs of Claim are filed accurately and timely.
Assist in the preparation and filing of bankruptcy motions.
Prepare reaffirmation agreements as appropriate.
Process daily mail and work critical event reports that are applicable to Truist accounts.
Research loan documentation issues, loan balances, payments, charges and customer liability on all loan systems.
If on the Bankruptcy Phone Team, take inbound calls from clients, attorneys, trustees, and other internal departments. Appropriately and accurately take calls and interpret client/third party needs. Complete tasks adhering to internal and bankruptcy guidelines. Communicate clearly and thoroughly with all parties.
Bankruptcy Operations Team members exhibit mastery of Bankruptcy Production Specialist I roll.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Research bankruptcy case information utilizing U.S. Bankruptcy Court web sites and other third party resources.
Thorough knowledge of federal bankruptcy forms and how to complete them accurately by pulling needed information for loan systems and/or account documentation.
Communicate in verbal or written communication with attorneys and Bankruptcy Trustees as directed.
Bankruptcy Phone Team teammates require exceptional communication skills and the ability to show empathy in difficult situations.
Collect and compile information, data, and forms for management of bankrupt accounts.
Accurately update applicable loan systems with correct bankruptcy coding to ensure all bankruptcy legislation is adhered to.
Maintain a working knowledge of bankruptcy law and codes.
Maintain positive working relationships between peers and managers as well as clients, court personnel, attorneys, trustees, and other internal partners.
Train other Bankruptcy Production Specialists on current best practices. Includes training of new teammates into Bankruptcy Management.
Meet/exceed all performance metrics established by Bankruptcy and Default Management.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School diploma or equivalent
18 months of bankruptcy experience and/or Mastery of all skills expected at the Bankruptcy Production Specialist I role
Strong communications and analytical skills
Understanding of bankruptcy procedures
Exceptional when participating in a team environment
Excellent verbal and written communication skills
Experience working in a call center environment with exceptional customer service skills
Associate's paralegal degree or two years of legal secretarial or bankruptcy paralegal training helpful
Prior experience working in a banking or corporate office environment
Strong communications and analytical skills
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Ability to comprehend legal terms
Ability to support and participate in a team environment
Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.
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