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Truist Mortgage Omni Senior Product Owner in Richmond, Virginia

Req ID: R0048148

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for strategy and management of assigned Mortgage Client Journey and Digital Experiences to drive client engagement and business results. Balances business, technology and design priorities to deliver brand-defining product and service experiences. Works at the strategic level by generating innovative ideas for growth and at the tactical level by analyzing data, solving problems, and working Agile teams to execute. Drives ongoing client and user empathy to include leveraging enterprise design and innovation resources to develop deep understanding of client pain points.

Guides or directs the work of Project Managers, Product Owners, and Business Engineers/Analysts. Directly responsible for prioritization of the Agile team’s backlog. Moves fluidly between business stakeholders and technology teams to prioritize the highest value items for delivery.

Potential for Hybrid - In-office/Remote from:

Richmond, VA, Charlotte, NC, Greensboro, NC or Atlanta, GA

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Researches, analyzes, and leverages client empathy to develop deep understanding of their specific product or experience.

Analyzes the market and competitive environment to define a differentiated product vision that delivers unique value. Translates analyses into a strategic roadmap for assigned product or experience.

Leads ongoing product prioritization leveraging stakeholder input, product performance, and other key factors.

Coordinates with Scrum Master(s) to drive PI planning, sprint planning, and other agile ceremonies ensuring alignment to larger strategic change and technology road map priorities and vision

Collaborates and engages key stakeholders, including business units, technology, and other support areas in the planning and execution of projects.

Obtains partner alignment and approvals including legal, compliance, fraud, finance, marketing and others, as needed.

Works with process design, training/communications, project management, demand intake, and other partners to support the identification, prioritization, and management of efforts.

Leads and/or attends Agile ceremonies, as applicable.


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

7+ years of banking, financial services, or other relevant work experience

5+ years of product, analysis, technology, and/or design experience

5+ years of leading cross functional teams preferably with a strong background in technology changes

Experience defining and delivering concurrent large-scale, cross functional change and technology initiatives

Experience in roles requiring strong communication,negotiation, and interpersonal skills along with the creation and delivery of succinct executive-level presentations toexplain and sell plans/vision

Proven ability to use data analytics, research and to drive business decisions, diagnose problems, and recommend action plans to resolve issues

High level of adaptability; responds appropriately and competently to the demands of work challenges when confronted with change, ambiguity, adversity, and other pressures.

Preferred Qualifications:

Certified SAFe® Product Owner/Product Manager (or equivalent).

Other Job Requirements / Working Conditions


þ Sitting (if checked, indicate frequency)

Constantly (More than 50% of the time)

☐ Standing (if checked, indicate frequency)

Frequently (25% - 50% of the time)

☐ Walking (if checked, indicate frequency)

Frequently (25% - 50% of the time)

☐ Bending (if checked, indicate frequency)

☐ Lifting (if checked, indicate pounds)

þ Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

þ Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

þ Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

þ Travel (Must select one)

Up to 25%

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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