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Truist Mortgage Payment Solutions Supervisor in Richmond, Virginia

Req ID: R0033598

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information.Need Help?

Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing Accessibilityor by calling 877-891-2510. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response.

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

Please review the following job description:

Mustbe flexible to work between the following hours: Monday to Thursday 1 pm to 10 pm, Friday 11 am to 8 pm, Rotating Saturday 9 am to 3 pm .

Essential Duties and Responsibilities:

The following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Ensure that Collections Representatives have followed standardized collection procedures for all assigned accounts and monitor objectives using standard management reporting systems.

  2. Provide ongoing training and feedback (including call monitoring and quality reviews) to Collections Representatives to ensure that as many accounts as possible are brought to current status within established time frames, thereby reducing levels of delinquency, repossessions, foreclosures, non-performing assets and loan losses.

  3. Provide ongoing training and development for Collections Team Leader. Ensure regular and appropriate feedback.

  4. Review systems and/or production reports daily, monitoring performance and making recommendations for improvement.

  5. Ensure adherence to departmental budget. Provide input to budgeting process where appropriate.

  6. Communicate regularly with respective upper management to discuss status of past dues and/or losses.

  7. Approve exceptions to policy guidelines within limits of authority.

  8. Complete appropriate account maintenance consistent with problem asset policies and in accordance with established standards, if collection is doubtful and collateral or line exposure exists.

  9. Initiate charge-off and/or write-down requests in accordance with established standards.

  10. Ensure transfer process between collections and specialty units meets established time frames.

  11. Meet established performance objectives for assigned accounts as measured by delinquency, non-performing assets and loan losses, and percentages.

  12. Serve as liaison to other departments/lines of business.

  13. Provide information and feedback to management on an ongoing basis to ensure continuous improvement in department processes.

  14. Ensure execution of revised policies and procedures, under direction of assigned manager. Assist in keeping policies and procedures current, recommending changes as appropriate.

  15. Make recommendations for assigned personnel regarding employment, training, performance ratings, salary changes, promotions, transfers and terminations. Establish priorities and resolve personnel problems. Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Bachelor’s degree, or equivalent education and related training

  2. Three years of experience in collections or equivalent supervisory experience

  3. Excellent verbal and written communication skills

  4. Excellent decision-making and problem-solving skills in routine and non-routine situations

  5. Excellent time management and organizational skills

  6. Demonstrated leadership skills

  7. Strong analytical skills

  8. Ability to recommend operational and process improvements

  9. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

  10. Ability to travel, occasionally overnight Desired Skills:

  11. Previous lending experience

  12. Excellent knowledge of all collection policies, procedures and processes

  13. Knowledgeable of collection practices and federal/state regulations and laws (e.g. Fair Credit Reporting Act (FCRA) and Fair Debt Collections Protection Act (FDCPA)) Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

© 2017 SunTrust Banks, Inc. All rights reserved.

SunTrust is federally registered service marks of SunTrust Banks, Inc.

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