Truist QPM Specialist 2 in Richmond, Virginia
Req ID: R0027488
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Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)
Please review the following job description:
Ensures quality, productivity standards are met, improvements are made where necessary and remediation follow-up is accomplished per internal/external audit findings. Conducts productivity reviews, best practices analyses, process improvement studies, organizational analysis, metrics development and service partnership agreements. Focuses on workflow, client experience, reducing expense, and enhanced efficiency. At Manager level, recommends and develops programs and metrics, partners with compliance and other internal areas to ensure all related requirements are integrated into processes as necessary, and oversees vendor relationships.
Oversees data integrity process, produces management reports, reviews and documents performance and quality trends; collects, analyzes and reports client feedback to all levels of management. Conducts root cause analysis and escalates issues.
Minimum Requirements: High School diploma or equivalent. 2 years work experience in a back office operations area or a customer service/call center environment. Strong communications skills. Intermediate skills with Excel and Word. Demonstrated ability to use analytical skills to identify and escalate business issues.
Preferred Requirements: 3 years work experience to include experience in a quality, compliance or business analyst function.Depending on function familiarity withRegulation B, E and Z, and UDAP. Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.
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