Truist Special Loans Operations Manager in Richmond, Virginia
Req ID: R0034876
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Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)
Please review the following job description:
Provide oversight and leadership of the Special Loans team to include management of all servicing-related SCRA, Successors in Interest, Recast, and Loan Specific Data (ARMS) activities. Act as the single point of contact for cross-departmental operations, providing continuity in the management of compliance and operational requirements for the Special Loans processes.
Essential Duties and Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Ensure team members adhere to all governing servicing SLAs, regulations and investor requirements. Oversee proper management, budget, staffing, performance and development; as well as, hire, train and coach staff. Establish, review and maintain department standards; identify gaps, coordinate improvements and develop controls to enhance efficiencies and minimize risks. Manage operations within appropriate risk tolerance, including settlement and loss authority limits. Identify and communicate adverse issues, trends or inefficiencies to senior management and other lines of business along with proposed solutions; implement agreed upon resolutions. Build and maintain relationships with internal and external business partners, managing expectations and accountability All other duties as assigned. Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education or training in Mortgage, Finance, or strongly related Industry, or experience A minimum of seven years in a management or leadership role of individual contributors Ten years of exposure to default, mortgage servicing or strongly related field Strong oral and written communication skills Strong interpersonal, time management and organizational skills Ability to work in a regularly changing and medium-paced environment High ability to operate independently Ability to lead and manage a medium organization and direct non-income expense Other Job Requirements / Working Conditions Sitting/Standing/Walking/Bending/Lifting☐ Sitting(if checked, indicate frequency) Choose an item. ☐ Standing(if checked, indicate frequency) Choose an item. ☐ Walking(if checked, indicate frequency) Choose an item. ☐ Bending(if checked, indicate frequency) Choose an item. ☐ Lifting(if checked, indicate pounds) Choose an item.
þ Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. þ Manual Dexterity / KeyboardingAble to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.þ AvailabilityAble to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.þ TravelUp to 25% Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.
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