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Truist UX Designer/CX Manager in San Diego, California

Req ID: R0039847

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Motivated to solve complex business challenges through design thinking. Help build our digital experiences from the ground up to meet the demands of the growing fintech marketplace. Architect all customer and prospect digital touchpoints and end-user interfacing internal systems. Passionate about design and excited to contribute to the creation of a best in class website.

LightStream is looking for an experienced UX Designer who is motivated to solve complex business challenges through design thinking. We’re focused on building our digital experiences from the ground up to meet the demands of the growing fintech marketplace. This role will architect all acquisition digital touchpoints and end-user interfacing internal systems to support the marketing/customer acquisition value stream. The role is part of LightStream’s full stack agile team and is co-located with marketing. The ideal candidate will be passionate about design and excited to contribute to the creation of a best in class digital experience.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Conduct competitive analyses of other websites within banking, fintech, and online experience leaders.

  • Work with internal analysts and data science partners to evaluate target segments, visitor behaviors and task success.

  • Partner with various marketing channel leaders to drive improvements to digital channel acquisition experiences that yield measurable results and improved acquisition metrics.

  • Brainstorm concepts, develop mockups and run usability studies.

  • Develop task flow, user storyboards, and other design documents to share vision with others.

  • Create navigation maps, flows, and diagrams to document design decisions.

  • Create wireframes for design and development teams.

  • Work hand-in-hand with UI designer and developers on project builds.

  • Support agile workflow with timely production and purposeful iteration.

  • Participate in the creation of content strategy documents.

  • Work closely with product manager in UX ideation and innovation, ensuring work aligns with value stream priorities and meets value stream deadlines, priorities and cadences.

  • Track usability goals and prepare reports for senior management.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s Degree (or equivalent experience) in information technology, visual design, interaction design or related disciplines.

  • 5+ years of experience in UX or interaction design.

  • UX experience in a performance marketing environment.

  • Portfolio showcasing your end-to-end design process.

  • Ability to prototype in Axure, Invision, Adobe XD, or similar tools.

  • Advanced skills with Sketch, Photoshop, or other design tools.

  • Experience in UX research and ability to grow into end-to-end study execution.

  • Ability to work independently and collaboratively as part of a cross-functional team.

Preferred Qualifications:

  • Experience working in an agile environment a plus.

  • Knowledge of HTML and CSS a plus.

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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