Truist Principal Service Designer in San Francisco, California
Req ID: R0046235
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Regular or Temporary:
Language Fluency: English (Required)
1st shift (United States of America)
Please review the following job description:
Truist is on the verge of a big move—a move that aims to alter the course of banking as we know it. Our rapidly growing team of designers and researchers is looking for the best people to join our cause. If you’re passionate about your craft, driven to create change, and interested in joining a team doing transformative work, let’s talk.
As a Senior Service Designer at Truist, designing for people is at the heart of everything you do. You’ll re-design the client experience at the system level, using human-centered design methods across multiple platforms. You’ll roll up your sleeves to research, analyze, design concepts, tell compelling stories, and create service prototypes to inform how micro and macro touchpoints work together, from both the perspective of the client and our teammates responsible for running the service.
What you’ll be doing
Leads holistic service design activities within a strategic client journey leveraging a variety of human-centered design methods and frameworks
Communicates, evangelizes, and demonstrates a human-centered design process
Facilitates ideation workshops with cross-functional internal teams
Helps define service design best practices for Truist
Co-produces deliverables such as qualitative research reports, customer and employee journey maps, process flows, concepts, service blueprints and prototypes
Seeks out, aggregates, and conducts qualitative customer and employee research/insights in partnership with researchers
What you bring to the table:
Experience applying service design activities across all phases of development of digital and physical solutions
Capable of visualizing patterns, complex systems, flows, and interactions
High comfort level in working within a self-directed culture and navigating ambiguity
Make beautiful, elegant, and inventive solutions, drawing on strong verbal and visual presentation skills
Fluent in a variety of design software and tools such as Adobe Creative Suite
Experience interacting with creative teams, business owners and technical teams
Familiarity with engineering / development processes, particularly Agile
Creative storytelling abilities -- the ability to make an audience think and feel things they’ve wouldn’t have otherwise.
Passion -- A strong passion for improving people's lives through design.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BA/BS degree in User Experience, Interaction Design, Graphic Design, Web Design, Service Design, Communication Design, Computer Science, Psychology, HCI, Human Factors, other related field or equivalent work experience.
Minimum of 6 years of relevant experience.
Excellent time management and organizational skills with the ability to manage several workstreams simultaneously.
Demonstrated ability to influence product direction through a deep understanding of users and design concepts
Strong communication and presentation skills.
Mastery of UX and UI standards.
Basic understanding of CSS/HTML and Content Management Systems.
Possess an understanding of the intersection of technology and human behavior
Advanced degree (MS or PhD) User Experience, Interaction Design, Graphic Design, Web Design, Service Design, Communication Design, Computer Science, Psychology, HCI, Human Factors, other related field or equivalent work experience.
Advanced experience creating design artifacts such as journey maps, wireframes, high fidelity comps that apply brand guidelines, service design blueprints, personas and prototypes
Considerable knowledge about human abilities, human limitations, and other human characteristics that are relevant to design
Knowledge of research techniques and the understanding of when to use what technique to ensure validity of data collected when conducting research with human participants
Experience in creating user experience designs that create a competitive advantage and experience in scientifically measuring the effectiveness of those designs with end users
Strong understanding of World Wide Web Consortium (W3C) guidelines and Web Content Accessibility Guidelines (WCAG)
Ability to write source code for advanced HTML and CSS for cross-browser development
Mastery of the Adobe Creative Suite.
Experience in agile development.
Banking or financial services experience.
Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.
Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.
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