Truist Collections Representative in Tempe, Arizona
Req ID: R0073601
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Regular or Temporary:
Language Fluency: English (Required)
1st shift (United States of America)
Please review the following job description:
Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Collect assigned accounts to a minimum efficiency of 95% or better.
Meet or exceed performance expectations for collection efforts based upon individual goals and objectives, e.g., minimum contacts per day, repossession inventory, past due budget.
Process customer drafts, fee waivers, Right to Cure and other deferrals on accounts based on written policy guidelines.
Order updated credit bureau reports or initiate the skip tracing process in accordance with established guidelines.
Document all collections efforts in accordance with established procedures.
Process customers' payments through electronic draft.
Communicate regularly with management regarding the status of problem accounts.
Perform general customer service duties.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School diploma or equivalent
Excellent written and verbal communication skills, including telephone skills
Excellent interpersonal skills
Strong decision making and problem solving ability
Ability to work with others
Demonstrated proficiency in basic computer applications, such as MS Office products
Prior collections experience
Knowledge of collections, bankruptcy, repossession and Right to Cure laws
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)
. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)