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Truist Program Manager II in Washington, District Of Columbia

Req ID: R0042101

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Research, evaluate and recommend solutions for implementing major strategic changes within the Enterprise Program and Change Office (EPCO). Provide thought leadership and facilitate complex and comprehensive cross-functional initiatives consistent with BB&T’s objectives. Develop forward-looking processes and systems that support the development, operational effectiveness and continual improvement of change risk management to support the Bank’s risk management culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.)

  1. Plan and execute high-impact/complex cross-functional projects to improve EPCO processes, including leadership of major initiatives and providing direction to establish functions critical to successful operations including in-depth analysis of issues and requirements, governance plans, peer research, process design and documentation, leadership on system and technical solutions, facilitation across internal departments and functions, and communications and change management strategies.

  2. Identify, analyze, develop and implement strategic process improvements to mitigate risk within and across multiple lines of business. Serve as subject matter expert and point of contact to ensure the development of critical action plans to address any pertinent risk issues.

  3. Own and execute additionalresponsibilities/projectsassigned by the EPCO Manager, Data and Technology Services Manager, Change Advisory Committee or Executive Management.

  4. Measure and monitor return on investment (ROI) of process improvement projects to ensure organizational efficiency and profitability.

  5. Lead and facilitate sessions to set direction and create change for business processes from a technological and workflow perspective.

  6. Provide implementation support to peers within Strategic Initiatives or leaders within the Data and Technology Services Organization.

  7. Establish and maintain strong working relationships with key business partners with special emphasis on Audit, IT Business Services, including IT Project Management Office (PMO), IT Demand Management and IT Relationship Management, Strategic Planning and members of the Senior Leadership Team.

  8. Stay abreast of emerging issues related to risk management, banking regulations, Total Quality Management, business process automation and design and other relevant disciplines and incorporate new learning into the work processes of the EPCO.

  9. Manage the education and communication plan, at the direction of Executive Management, to communicate the scope and purpose of the EPCO.

  10. Provide guidance and/or support to non-EPCO initiatives that impact and/or enable the EPCO (e.g. tool implementations, process changes, audits).

  11. Lead and manage EPCO initiatives, including but not limited to, vendor risk management, Risk and Control Self-Assessment (RCSA), as well as initiatives to further change riskmanagement/mitigationcapabilities.

  12. Maintain a high level of awareness and understanding of existing and emerging program/project management strategies and best practices.

  13. Manage the content and information provided to the Change Advisory Committee, including roles, responsibilities, processes and reporting routines.

  14. Act as the communications conduit on EPCO initiatives to Executive Management, Change Advisory Committee, Senior Leadership Team and various stakeholders to ensure understanding of the EPCO’s strategic direction.

  15. Provide the appropriate reporting to facilitate communication with regulatory governing bodies and Audit to ensure understanding of the EPCO’s strategic direction and to provide periodic briefings/status updates.

Required Qualifications: (The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  1. Bachelor's degree in a business-related field, or equivalent education and related training

  2. Ten years of banking or related management experience

  3. Experience leading quality and process improvement efforts in a corporate environment

  4. Quality/processimprovement-related designation

  5. Solid understanding of program and project management disciplines, techniques and approaches

  6. Excellent leadership abilities, including proactive thinking and teamwork to drive the optimal business decisions

  7. Demonstrated ability to work under difficult time constraints and manage multiple resources, priorities and projects

  8. Strong results orientation, which includes meeting commitments, performance metrics and required delivery dates

  9. Excellent verbal and written communication skills

  10. Excellent analytical and problem-solving skills

  11. Excellent interpersonal skills demonstrating the ability to interact with all levels of management effectively

  12. Excellent negotiating, conflict management and consulting skills

  13. Comfort with public speaking and group facilitation

  14. Strong quality orientation and organizational skills with the ability to manage multiple tasks simultaneously

  15. Strong business acumen and strategic thinking to complement strong tactical execution skills

  16. Demonstratedproficiency in basic computer applications, such as Microsoft Office software products

  17. Ability to travel, occasionally overnight

Desired Skills:

  1. Six Sigma certification

  2. Project Management Professional (PMP) certification

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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