Truist Care Center Technical Support Associate (On-Line Banking) in Whiteville, North Carolina
Req ID: R0026852
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Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)
Please review the following job description:
Responsible for providing technical assistance in a help desk environment for BB&T retail and business clients who are experiencing problems with functionality when using BB&T online and/or mobile products and services. Serve as an escalated resource for other BB&T online and mobile support associates, mentoring other associates in technical issues, and responding to BB&T branch offices and other departments that have questions about online and mobile banking.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Provide trouble-shooting resource for complex technical issues encountered by BB&T retail and business clients in online and mobile products. When exhausting all resources within Online Banking Technical Support without a resolution, work with partners to assess and resolve unique and trending issues.
Respond to escalated contacts from BB&T Phone24 associates (phone and email), branch offices and other departments.
Initiate phone contacts with clients, branch offices and other BB&T departments.
Enhance personal and professional growth through participation in required and voluntary training.
Suggest changes to improve the client experience in online and mobile products and services through improved business partnerships with Digital Channel and the Community Bank.
Required Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate's degree in Computer Sciences, or equivalent education and related training
Two years of relevant experience
Strong understanding of computer hardware, operating systems and internet access
Strong understanding of mobile devices, operating systems and internet access
Working knowledge of personal financial management software (i.e. Quicken, QuickBooks)
Ability to comprehend contact center fundamentals
Excellent customer service skills and telephone etiquette
Excellent time management and organizational skills to effectively multitask
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Ability to travel, occasionally overnight
**Work schedule will be between the hours of 8:00 a.m.-8:00 p.m. Monday-Friday and
8:00 a.m.-5:00 p.m. on Saturdays** Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.
© 2017 SunTrust Banks, Inc. All rights reserved.
SunTrust is federally registered service marks of SunTrust Banks, Inc.