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Truist Credit Operations Servicing Specialist II in Whiteville, North Carolina

Req ID: R0040989

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:


Responsible for a variety of loan servicing activities supporting the Retail Community Bank loan servicing function, including processing monetary transactions, loan maintenance, preparation of payoff statements, loan research, and exceptions handling in a centralized environment.


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Perform various daily tasks including monetary processing, loan account research, exceptions handling, and document imaging.

  2. Maintain an understanding of retail, small business and wealth management products, policies and procedures.

  3. Maintain a knowledge of compliance, legal and documentation requirements, including those specific to state laws.

  4. Meet/exceed monthly production and quality performance metrics.


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. High school degree or equivalent education, training and work-related experience.

  2. Two years of banking or financial services experience in a loan servicing environment.

  3. Excellent verbal and written communication skills.

  4. Ability to problem solve and serve as an advocate of the client while balancing risks for Truist.

  5. Demonstrated proficiency in basic computer applications, such as MS Office software products

Preferred Qualifications:

  1. Knowledge in various types of lending products including, Real Estate (1-4 Family), Auto, Boat/Motor/Trailer.

  2. Prior knowledge in various banking system (i.e. ALS, SPRINT, SHAW)

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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